Niche-Clerical (NA)

Location: Bothell
Posted on: April 17, 2024

Job Description:

Job Title: Order Management Specialist

Department Description:

The Customer Fulfillment Center supports the Philips healthcare business by managing customer orders from submittal through invoicing. This position provides end-to-end support to field service engineers enabling them to deliver commercial options, accessories and upgrades with a focus on keeping customers delighted with their equipment and committed to Philips.

Position Responsibilities

This position is responsible for order integrity and timely proactive communication with internal and external customers to efficiently resolve any order issues. Some key job functions are as follows:

¿ Review of order documentation including customer purchase orders, quotes, contracts, and tax certificates to ensure compliance with Philips booking policies.

¿ Daily communication with designated field service engineers on incomplete and/or inaccurate booking and change order requests.

¿ Placement of purchase orders to Philips Manufacturing Groups and third party vendors, including the technical review and configuration of orders in Siebel.

¿ Act as liaison between factories and vendors to resolve any PO related issues.

¿Tracking of order shipments to ensure on time and complete deliveries to customer sites using various logistical databases and carrier websites.

¿ Issue resolution and general support for Field Service Engineers, Power Specialist, Region Service Managers and Life Solutions Program Managers.

Position Requirements:

¿ Positive, self-starting and forward thinking

¿ Possess excellent oral and written communication skills. Must be able to clearly communicate with both internal and external customers.

¿ Comfortable working in a fast-paced, deadline driven environment. Able to multi-task and set priorities to ensure completion of daily responsibilities.

¿ Highly responsive and adaptable to changing business requirements

¿ Flexible individual who can work independently and in team environment.

¿ Must have a high attention to detail and be well organized.

¿ Experience with SCM systems including Siebel and/or SAP a plus.

¿ Ability to work overtime during month / quarter ends.

All work must comply with Philips quality standards and Philips standards of business conduct, ensuring established processes are followed.

Teamwork is embraced and highly regarded. The ability to multi-task in a fast paced environment is a must along with being able to communicate well between several different business groups.

Niche Job Title

Order Management Specialist

Sector

Healthcare

Keywords: , Kent , Niche-Clerical (NA), Administration, Clerical , Bothell, Washington