Senior Administrator - Customer Care

Company: Anixter International
Location: Kent
Posted on: January 25, 2023

Job Description:

Seattle, WA, United States and 1 more Job Identification 9775 Job Category Operations Locations

• 21419 64th Avenue South, Kent, WA, 98032, US Posting Date 01/05/2023, 04:18PM Job Schedule Full time Job Description We are now hiring a fully remote Senior Administrator - Customer Care! As a Senior Administrator you will be responsible for completing administrative daily tasks for an assigned large and/or complex location in accordance with established levels of service, productivity, and quality, while servicing our customer at the most economical cost. Responsibilities
  • Performs daily required administrative functions in accordance to written process maps.
  • Interacts with and supports Sales and Sales Management including updating and generating reports, reconciling daily transactions, and assisting in providing customer service.
  • Performs timely and accurate completion of branch audit and compliance steps per established guidelines.
  • Maintains high level of organization of tasks between assigned branches.
  • Works with management to continually look at opportunities for further process improvement in the location. -
  • Documents and submits individual task KPI data used for process improvement.
  • Assists Customer Care Manager in development and training of employees.
  • Researches tax and freight charges and runs credit memo when appropriate.
  • Works with Financial Services to clear claims.
  • Adds new customers into WESNET and PACT and runs WESNET user branch security reports. -
  • Performs basic accounting duties such as light accounts receivables and payables and invoice approval preparation.
  • Completes various branch reports such as tax reports and wesnet security reports. -Qualifications
    • High School Degree or Equivalent required; Associates' Degree (U.S.)/College Diploma (Canada) preferred
    • Ability to multi-task
    • Strong verbal and written communication skills
    • Ability to work in a team environment
    • Knowledge of WESCO policies, systems and procedure concerning purchasing, inventory, quality and administration preferred
    • Ability to travel 0-25% of time In Colorado, New York City, California, and Washington, disclosure of salary information for positions that can be performed in one of these states is required. If the position applied to is not located in one of the states listed herein, the following information may not apply. The expected salary range for this role is $39,600 - $59,400 but actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience and performance. Wesco provides a variety of benefits to employees, including health insurance coverage, disability insurance, 401k Plan, and Paid Time Off. WESCO International, Inc., including its subsidiaries and affiliates ("WESCO"), is an Equal Opportunity and Affirmative Action Employer. It is the policy of WESCO to not discriminate against any job applicant or employee based on age, race, religion, color, handicap, sex, physical condition, disability, sexual orientation, gender identity, national origin, or protected veteran status or any other protected status. This policy includes but is not limited to the following: recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff, or termination. #LI-HD1 About the TeamAt Wesco, we believe life should run smoothly. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Harnessing 100 years of ingenuity and expertise, we increase profitability, improve productivity and mitigate risk for approximately 150,000 customers worldwide. With nearly 1.5 million products and locations in more than 50 countries, Wesco is your partner in progress.Our company's greatest asset is our people. From our corporate and field offices to our distribution sites, Wesco employs over 18,000 professionals around the globe. Wesco is committed to fostering diversity and inclusion across our workforce by embracing the unique perspectives, authenticity, and individuality our team members contribute to the company.Headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 - company with 2021 net sales of $18.2 billion.Page Senior Administrator - Customer Care - WESCO Careers loaded

Keywords: Anixter International, Kent , Senior Administrator - Customer Care, Accounting, Auditing , Kent, Washington