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Delivery Service Technician III with Goodman - Kent, WA supporting Amazon

Company: Goodman Networks
Location: Kent
Posted on: June 28, 2020

Job Description:

Goodman Networks is a leading field services company with 2,600 network and electronics technicians, serving customers across the nation. We provide "white glove,"--- last-mile installation and maintenance services to network operators, OEMs and retailers of smart home electronics and connected devices. Goodman Networks delivers best-in-class results for operational and customer service metrics by utilizing our robust back office support systems, which include logistics and kitting services, call centers, a Network Operations Center (NOC) and some of the most efficient training programs in the industry.

Job Summary:

A Delivery Service Technician III is responsible

for the delivery and assembly of, among other things, "smart home" products and

technologies, computer networking, Internet of Things ("IoT") solutions and

other advanced products, CCTV, home security, furniture, outdoor equipment, appliances

and grills, home theater and TV mounts, exercise and other equipment, consumer lockers, and other products or

equipment (collectively "Products") at customers' homes or businesses while

delivering the ultimate customer service ("white glove") experience. The DST III works autonomously in the field,

is consumer-facing, and is responsible for ensuring the highest level of

customer satisfaction and experience.

Essential and Primary Functions:


  • Drive a delivery truck,

    cargo or sprinter van, and follow a time schedule.
  • Ability to manage and

    record inventory movements within a warehouse setting.
  • Safely load and unload the

    delivery vehicle with a dolly or hand truck and use blankets or packing to

    prevent damage to the Product, delivery vehicle, or customer's home.
  • Unbox and assemble a variety

    of Products based on instruction manuals, blueprint specifications, parts

    lists, and drawings, and, where appropriate, configure network and Wi-Fi

    settings to connect applicable Products to a network.
  • Able to install wiring,

    where applicable, in accordance with applicable codes and regulations.
  • Take precise measurements to ensure accurate fit

    of Products in the customer's home.
  • Collect printed or digital

    signatures from the customer on required forms.
  • Collect non-cash payments

    from customers, if applicable, via payment application.
  • Accurately and thoroughly complete

    required printed or digital logs and reports.
  • Keep a clean and tidy work area at the

    customer's home, including wearing booties inside the home, post-assembly

    removal of packing materials and debris from the customer's home.
  • Must be able to meet the required physical

    demands listed below, including but not limited to, lifting and moving up to 50-200

    pounds on a regular basis with the help of a lifting partner or dolly.
  • Responsible for serving as the customer's

    point-of-contact during delivery, assembly, and/or installation, and ensuring

    the customer experience is second-to-none.
  • Must be able to effectively and efficiently work

    autonomously.


    Other

    Functions:

    • Superior communication skills to effectively

      communicate with customers, employees, and various company departments.
    • Must be able to work autonomously with minimal

      supervision and in accordance with all safety standards.
    • Needs to be self-motivated.
    • Ability to use reason and judgment to solve any

      problems or issues that may arise.
    • Must maintain superior customer service,

      professionalism and a positive attitude to ensure the highest level of customer

      satisfaction.
    • Inspect delivery vehicle pre- and post-service

      trips to ensure it is clean and organized and monitor its maintenance and

      repair in accordance with company policy.
    • Meet all company and industry safety

      requirements.
    • Place orders for supplies.
    • Performs other job-related duties as required by

      business needs.

      Goodman Networks considers applicants for all positions

      without regard to race, color, religion, creed, gender, national origin, age,

      disability, genetic information, marital or veteran status, or any other

      legally protected status.
      Minimum Job

      Requirements:

      • At least 21 years of age

        and legally able to work in the United States.
      • 3 years' experience in similar "white glove"

        customer service functions.


        Knowledge, Skills

        and Abilities:

        • Adept

          with hand tools and power tools.
        • Advanced

          knowledge of computers, networking, and operating mobile devices.
        • Available

          to work a flexible work schedule (weekends / holidays / evenings).
        • Able

          to work in fast paced fluid environment.
        • Reliable

          attendance record: on time every day required.
        • Ability to maintain confidentiality of customer

          purchases or records.
          Certificates,

          Licenses, Registration and Requirements:

          • Must possess a valid driver's license.
          • Must possess appropriate licenses such as low

            voltage, CCTV, HVAC, plumbing, as well as other required licensing depending on

            the Product being installed.


            Physical

            Demands:

            • Must be able to lift and move large, bulky

              and/or heavy merchandise up to 200 lbs. multiple times a day with help of a

              lifting partner or dolly.
            • Must

              be able to work 8-10-hour days and perform repetitive bending and twisting

              motions.
            • Must

              be able to push/pull and lift at or above chest level.
            • Must

              be able to climb in and out of the cab and box truck and move equipment up

              and down staircases.
            • Must

              be able to consistently perform firm hand grips of > 50lbs.
            • Physical ability to perform tasks that may

              require prolonged standing, sitting, and other activities necessary to perform

              job duties.
            • Ability to drive a cargo van or 14'-26'

              straight truck and potentially operate a lift gate.
            • Comfortable

              working outdoors in all types of weather conditions.


              Apply by emailing your resume to TalentAcquisition@goodmannetworks.com#ZR

              Apply Now

Keywords: Goodman Networks, Kent , Delivery Service Technician III with Goodman - Kent, WA supporting Amazon, Engineering , Kent, Washington

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