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Delivery Service Technician II with Goodman Networks - Kent, WA supporting Amazon

Company: Goodman Networks
Location: Kent
Posted on: June 28, 2020

Job Description:

Goodman Networks is a leading field services company with 2,600 network and electronics technicians, serving customers across the nation. We provide "white glove,"--- last-mile installation and maintenance services to network operators, OEMs and retailers of smart home electronics and connected devices. Goodman Networks delivers best-in-class results for operational and customer service metrics by utilizing our robust back office support systems, which include logistics and kitting services, call centers, a Network Operations Center (NOC) and some of the most efficient training programs in the industry.

Job Summary:

A Delivery Service Technician II is a more

experienced or skilled DST I. A DST II is

responsible for the delivery and assembly of, among other things, consumer and

office products such as furniture, backyard playsets, appliances, grills, TV

mounts, exercise and other products or equipment ("Products") at customers'

homes or businesses while delivering the ultimate customer service ("white

glove") experience. The Products a DST

II delivers and assembles may be more complex or advanced than what a DST I handles. The DST II is responsible for being

customer-facing and ensuring the customer's overall satisfaction with the

delivery and assembly.

Essential and Primary Functions:

  • Drive a delivery truck, cargo or sprinter van,

    and follow a time schedule.
  • Ability to manage and record inventory movements

    within a warehouse setting.
  • Safely load and unload the delivery vehicle with

    a dolly or hand truck and use blankets or packing to prevent damage to the

    Product, delivery vehicle, or customer's home.
  • Unbox and assemble a variety of Products based on

    instruction manuals, blueprint specifications, parts lists, and drawings.
  • Take

    precise measurements to ensure accurate fit of Products in the customer's home.
  • Collect proof of delivery, printed or digital

    signatures from the customer on required forms.
  • Collect non-cash payments from customers, if

    applicable, via payment application.
  • Accurately and thoroughly complete required printed

    or digital logs and reports.
  • Keep

    a clean and tidy work area at the customer's home, including wearing booties

    inside the home, post-assembly removal of packing materials and debris from the

    customer's home.
  • Must

    be able to meet the required physical demands listed below, including but not

    limited to, lifting and moving up to 50-200 pounds on a regular basis with the

    help of a lifting partner or a dolly.
  • Responsible

    for serving as the customer's primary point-of-contact during delivery and assembly

    and ensuring the customer experience is second-to-none.

    Other Functions:

    • Communicate

      well with customers, employees, and various company departments.
    • Must

      be team-oriented and work well with others.
    • Must

      be able to work with minimal supervision and in accordance with all safety standards.
    • Needs to be self-motivated.
    • Ability

      to use reason and judgment to solve any problems or issues that may arise.
    • Must

      maintain superior customer service, professionalism and a positive attitude to

      ensure the highest level of customer satisfaction.
    • Inspect

      delivery vehicle pre- and post-service trips to ensure it is clean and organized

      and monitor its maintenance and repair in accordance with company policy.
    • Meet

      all company and industry safety requirements.
    • Place

      orders for supplies.
    • Performs other job-related duties as required by

      business needs.

      Goodman Networks considers applicants for all positions

      without regard to race, color, religion, creed, gender, national origin, age,

      disability, genetic information, marital or veteran status, or any other

      legally protected status.Minimum Job Requirements:

      • At least 21 years of age and legally able to work

        in the United States.
      • 1-year experience in similar "white glove"

        customer service functions.

        Knowledge, Skills and Abilities:

        • Advanced knowledge of hand tools

          and power tools.
        • Basic computer skills (e-mail, mobile

          apps) and experience operating mobile devices.
        • Available to work a flexible

          work schedule (weekends / holidays / evenings).
        • Able to work in fast paced fluid

        • Reliable attendance record: on

          time every day required.
        • Ability to maintain confidentiality of customer

          purchases or records.
          Certificates, Licenses, Registration

          and Requirements:

          • Must

            possess a valid driver's license.
          • Must possess appropriate licenses such as low

            voltage, HVAC, plumbing, as well as other required licensing depending on the

            Product being installed.

            Physical Demands:

            • Must be able to

              lift and move large, bulky and/or heavy merchandise up to 200 lbs. multiple

              times a day, with help of a lifting partner or dolly multiple times a day.
            • Must be able to work 8-10-hour

              days and perform repetitive bending and twisting motions.
            • Must be able

              to push/pull and lift at or above chest level.
            • Must be able

              to climb in and out of the cab and box truck and move equipment up and

              down staircases.
            • Must be able

              to consistently perform firm hand grips of > 50lbs.
            • Physical ability

              to perform tasks that may require prolonged standing, sitting, and other

              activities necessary to perform job duties.
            • Ability to drive

              a cargo van or 14'-26' straight truck and potentially operate a lift gate.
            • Comfortable

              working outdoors in all types of weather conditions.

              Apply by emailing your resume to

              Apply Now

Keywords: Goodman Networks, Kent , Delivery Service Technician II with Goodman Networks - Kent, WA supporting Amazon, Engineering , Kent, Washington

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