Delivery Service Technician II with Goodman Networks - Kent, WA supporting Amazon

Company: Goodman Networks
Location: Kent
Posted on: June 28, 2020

Job Description:

Goodman Networks is a leading field services company with 2,600 network and electronics technicians, serving customers across the nation. We provide "white glove,"--- last-mile installation and maintenance services to network operators, OEMs and retailers of smart home electronics and connected devices. Goodman Networks delivers best-in-class results for operational and customer service metrics by utilizing our robust back office support systems, which include logistics and kitting services, call centers, a Network Operations Center (NOC) and some of the most efficient training programs in the industry.

Job Summary:

A Delivery Service Technician II is a more

experienced or skilled DST I. A DST II is

responsible for the delivery and assembly of, among other things, consumer and

office products such as furniture, backyard playsets, appliances, grills, TV

mounts, exercise and other products or equipment ("Products") at customers'

homes or businesses while delivering the ultimate customer service ("white

glove") experience. The Products a DST

II delivers and assembles may be more complex or advanced than what a DST I handles. The DST II is responsible for being

customer-facing and ensuring the customer's overall satisfaction with the

delivery and assembly.

Essential and Primary Functions:

• 
  
• Drive a delivery truck, cargo or sprinter van,
  
  and follow a time schedule.
• Ability to manage and record inventory movements
  
  within a warehouse setting.
• Safely load and unload the delivery vehicle with
  
  a dolly or hand truck and use blankets or packing to prevent damage to the
  
  Product, delivery vehicle, or customer's home.
• Unbox and assemble a variety of Products based on
  
  instruction manuals, blueprint specifications, parts lists, and drawings.
• Take
  
  precise measurements to ensure accurate fit of Products in the customer's home.
• Collect proof of delivery, printed or digital
  
  signatures from the customer on required forms.
• Collect non-cash payments from customers, if
  
  applicable, via payment application.
• Accurately and thoroughly complete required printed
  
  or digital logs and reports.
• Keep
  
  a clean and tidy work area at the customer's home, including wearing booties
  
  inside the home, post-assembly removal of packing materials and debris from the
  
  customer's home.
• Must
  
  be able to meet the required physical demands listed below, including but not
  
  limited to, lifting and moving up to 50-200 pounds on a regular basis with the
  
  help of a lifting partner or a dolly.
• Responsible
  
  for serving as the customer's primary point-of-contact during delivery and assembly
  
  and ensuring the customer experience is second-to-none.
  
  
  Other Functions:
  
  
  • 
    
  • Communicate
    
    well with customers, employees, and various company departments.
  • Must
    
    be team-oriented and work well with others.
  • Must
    
    be able to work with minimal supervision and in accordance with all safety standards.
  • Needs to be self-motivated.
  • Ability
    
    to use reason and judgment to solve any problems or issues that may arise.
  • Must
    
    maintain superior customer service, professionalism and a positive attitude to
    
    ensure the highest level of customer satisfaction.
  • Inspect
    
    delivery vehicle pre- and post-service trips to ensure it is clean and organized
    
    and monitor its maintenance and repair in accordance with company policy.
  • Meet
    
    all company and industry safety requirements.
  • Place
    
    orders for supplies.
  • Performs other job-related duties as required by
    
    business needs.
    
    
    Goodman Networks considers applicants for all positions
    
    without regard to race, color, religion, creed, gender, national origin, age,
    
    disability, genetic information, marital or veteran status, or any other
    
    legally protected status.Minimum Job Requirements:
    
    • 
      
    • At least 21 years of age and legally able to work
      
      in the United States.
    • 1-year experience in similar "white glove"
      
      customer service functions.
      
      
      Knowledge, Skills and Abilities:
      
      • 
        
      • Advanced knowledge of hand tools
        
        and power tools.
      • Basic computer skills (e-mail, mobile
        
        apps) and experience operating mobile devices.
      • Available to work a flexible
        
        work schedule (weekends / holidays / evenings).
      • Able to work in fast paced fluid
        
        environment.
      • Reliable attendance record: on
        
        time every day required.
      • Ability to maintain confidentiality of customer
        
        purchases or records.
        Certificates, Licenses, Registration
        
        and Requirements:
        
        • 
          
        • Must
          
          possess a valid driver's license.
        • Must possess appropriate licenses such as low
          
          voltage, HVAC, plumbing, as well as other required licensing depending on the
          
          Product being installed.
          
          
          Physical Demands:
          
          
          • 
            
          • Must be able to
            
            lift and move large, bulky and/or heavy merchandise up to 200 lbs. multiple
            
            times a day, with help of a lifting partner or dolly multiple times a day.
          • Must be able to work 8-10-hour
            
            days and perform repetitive bending and twisting motions.
          • Must be able
            
            to push/pull and lift at or above chest level.
          • Must be able
            
            to climb in and out of the cab and box truck and move equipment up and
            
            down staircases.
          • Must be able
            
            to consistently perform firm hand grips of > 50lbs.
          • Physical ability
            
            to perform tasks that may require prolonged standing, sitting, and other
            
            activities necessary to perform job duties.
          • Ability to drive
            
            a cargo van or 14'-26' straight truck and potentially operate a lift gate.
          • Comfortable
            
            working outdoors in all types of weather conditions.
            
            
            Apply by emailing your resume to TalentAcquisition@goodmannetworks.com#ZR
            
            Apply Now

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