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Sales Engineer/Technical Specialist

Company: Cook Security Group
Location: Kent
Posted on: September 17, 2020

Job Description:

Cook Security Group, listed as a 100 Best Companies to Work for, is looking for a Full-Time Technical Specialist/Sales Engineer in Kent, WA with excellent customer service, communication, and time management skills, a professional attitude and appearance, and the ability to integrate into our "We Make It Happen!" culture.----Summary:--Responsibilities include, but are not limited to technical support, customer meetings, site surveys, system commissioning, and customer training.------Duties and Responsibilities--include the following.--Other duties may be assigned.------Act as key interface between account manager and potential/current customers to best sell and understand access control, alarm and video installations, requirements including suggested parts to quote.------Primary technician that provides tech support to customers and technicians, as needed. Sales Engineer needs to be knowledgeable or will need to become knowledgeable in all Projects that CSG installs in order to Support Technicians and customers------Organize installation jobs to be installed with drawing and diagrams.------Pre-stage equipment and provide tech support to installation team.------Train end users.------Tests all installed/serviced equipment to ensure proper performance and compliance per customers requirements.------Communicates important project status information to management as necessary.----Communicates with customers on job status or completion.----Conducts site surveys upon request of management.----Remote/Onsite programming, software, and Server upgrades for Lenel. Bosch and DMP Programming with Technicians and Customers.----Completes and turns in all required paperwork in a timely manner according to established procedures and deadlines. Answers email and returns phone calls in a timely manner----Expected to solicit new business when not working on installations.----Expected to travel for up to a week if necessary.----Maintains and controls assigned truck in an organized manner.----Maintains control, and safeguards, all company or customer property or information of which employee has been entrusted.----Keeps assigned vehicle clean inside and out.----Coordinates and ensures vehicle is maintained according to established standards.----Maintains clean driving record and operates company vehicles using safe driving practice.----Responsible for training less experienced employees and trainees on company procedures, systems, and techniques.----Ensures all work is performed to company quality standards and practices.------Education/Experience:----HS Diploma or GED equivalent; Three to five years related experience and/or training; or equivalent combination of education and experience.--Computer proficiency with MS Office & ability to learn internal databases. Three + years of customer service/customer facing experience.

Keywords: Cook Security Group, Kent , Sales Engineer/Technical Specialist, Engineering , Kent, Washington

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