Broadband Technician- Kent, WA

Company: Lumen
Location: Kent
Posted on: January 11, 2022

Job Description:

About LumenLumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.The RoleTake command of your success as you deliver the future! Service and help sell our product portfolio of integrated communications and personally represent the integrity of a full-throttle, next-generation communications company, delivering the future of Voice, Data, Internet, Entertainment, and Cloud Services to our customers. We offer exceptional paid training, an inclusive, empowering environment, state-of-the-art tools, and innovative team culture. Our Mission? Serve the customer at all levels. We've got the vision, ambition and practical know-how to succeed.. DO YOU?POSTING 11/30/2021POSTING CLOSES 12/13/2021The Main ResponsibilitiesYou will be engaged with the following tasks:You will provide our customers with the best possible installation while maintaining all system specifications, and procedures.You will be connecting wiring and cables to terminals and attaches/detaches various kinds of hardware to wires, cables, and buildings and inside the facility. Includes: cabling various electronic components (e.g., routers, computers, TVs, stereo systems, and home entertainment systems).You will be making decisions as to the type of repair required at the customer premise including determining whether to repair or replace equipment as needed by inspecting subscriber premises to determine the appropriate method of installation.You will be working closely with the Dispatch Center for work assignments such as trouble reports and service orders. Record transmission readings, daily time, and function codes in the required documentation.Operates vehicles, hand tools, power tools, ladders, signal level meters, voltmeters, converters, and test equipment.Completes required paperwork including installation checklist, time-sheets, service orders, vehicle inspection report, various logs, noting, or problems requiring the attention of other staff members.Maintains a clean and organized company vehicle/equipment. Carry out all work in the safest possible manner.Provides the subscriber with the best customer service, and promotes an exceptional customer relations experience.Must convey a positive and professional appearance and demeanor when communicating the company's products and services to our customers.Assists other Technical personnel in the performance of their duties when requestedPerforms all other duties as assigned.What We Look For in a CandidateHigh school diploma/GED and or experience in any other field related to Telecommunications.A highly motivated individual, with a proven record of high productivity.Ability to handle multiple issues simultaneously, with a positive attitude.Technical knowledge such as computer skills is a plus.Previous customer service contact helpful to develop good communication skills.Must participate in classroom training and pass field training within the training period.Must have a valid driver's license and meet driving criteria guidelines.What to Expect NextBased on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.Requisition #: 270852This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.EEO StatementWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.DisclaimerThe above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.Salary RangeSalary Min :13Salary Max :23This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.Salary RangeSalary Min :13Salary Max :23This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

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