Global Service Engineer - Waterjet

Company: Hypertherm
Location: Kent
Posted on: January 18, 2023

Job Description:

Hypertherm is seeking a Global Service Engineer for our Kent, Washington location.The ideal candidate will serve as a critical support partner and advisor to the company's regional Technical Service teams in the areas of new product development and training, major product issue resolution, internal and external product change communication, technology knowledge advancement, and cross-service continuous improvement activities. This is an exciting role that will work in partnership with multiple teams to shape and advance Hypertherm Technical Service capabilities on our waterjet products.As a 100% Associate-owned, global leader in providing advanced industrial cutting solutions, Hypertherm offers a collaborative work environment while promoting empowerment and a positive work-life balance.If this sounds like an interesting opportunity, here are some other ways you'll help positively impact our business as a Global Service Engineer:Promote the voice of service and our customers during new product development to ensure a perspective on serviceability and customer ease of use is incorporated.Develop, implement, manage, and support technical training programs which will meet Hypertherm's internal (and external) needs for technical training.Partner with regional service leaders to coach and mentor service team members across the range of technology and job skills needed to advance global service capabilities.Collaborate with the product and regional teams on the collection and analysis of field data needing advanced resolution.Be involved in the creation, capture, and integrity of information and data for the global service knowledgebase as well as database evolution and structure.Research, develop and document troubleshooting tools and techniques for use across the Technical Service Organization, External Partners, or customers to effectively diagnose problems and expedite problem resolution.Serve as a project leader on continuous improvement initiatives driving greater service effectiveness and all stakeholder satisfaction.Who you are and what you bring:BS in Mechanical or Electrical Engineering and 5+ years of technical service experience, or AS in Engineering and 10+ years technical service experience.Advanced Troubleshooting SkillsSafely, effectively, and efficiently operates all (product) equipment in lab or industrial environments.Ability to display professional confidenceAbility to work independentlyExcellent verbal and written communicationDemonstrated group training and presentation capabilityEffective multi-tasking and time management skillsExperience professionally managing conflict situations and difficult customer conversationsExpert with a service documentation systemExpert knowledge of all (product) Systems and ComponentsWhat will differentiate you:Global knowledge and expertiseNew product development expertiseMultilingual capabilityProject managementSix Sigma/Lean background and certificationData analysisLeadershipLocation: Kent, WATravel: 15-25% with some international travelWhy join Hypertherm?Collaborative, 100% employee-owned cultureProfit-Sharing and Employee Stock Ownership (ESOP)Paid Community Service TimeStrong commitment to Environmental StewardshipStable, growing organization with a no-layoff philosophy

Hypertherm is proud to be an Equal Opportunity Employer and we welcome all applications. All employment decisions are based on business need, job requirements and our values as an associate-owned company without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability, or veteran status, or any other characteristic protected by federal, state, or local laws.CURRENT ASSOCIATES OR TEMPORARY ASSOCIATES: Please apply via your internal Workday career account.

Keywords: Hypertherm, Kent , Global Service Engineer - Waterjet, Engineering , Kent, Washington