Digital Retail Performance Manager
Company: Cargurus
Location: Kent
Posted on: May 14, 2022
Job Description:
Car shopping is complicated. At CarGurus, we use data and
technology to make it simple, giving people the tools they need to
confidently find, buy, finance, or sell a car. The best part? Our
work makes a real impact. We re the most-visited car-shopping site
in the US and we are growing fast in our international markets.
Ready to come along for the ride?As a Digital Retail Performance
Manager, you will experience dealership operations firsthand by
working on-site in Kent, WA with a trusted and loyal CarGurus
dealer partner to pilot the CarGurus Concierge Program. You will be
responsible for testing digital retail product effectiveness,
evaluating CarGurus lead handling, and optimizing the online to
offline consumer experience. Through effective and efficient
partner relations and customer service, the Digital Retail
Performance Manager will uncover best practices for digital retail
lead flow, act as the customer concierge through the vehicle sale,
identify areas of opportunity for the dealer and CarGurus
simultaneously, and provide insights about dealership technology
and processes relevant to digital retail. Our goal is to drive
value and improve consumer experience for the dealer, increasing
volume of positive dealer reviews and consolidating consumer
touchpoints through the purchase process.What You'll Do
- Partner with Digital Retail and other key team members to
ensure the successful launch and optimization of digital retail
products by acting as a CarGurus representative within a dealership
partner
- Act as an on-site concierge for digital retail CarGurus leads-
shepherding consumers through the dealership sales process and
coordinating delivery logistics
- Collaborate with dealership staff to gather CarGurus lead data
and overall sales statistics to measure CarGurus Concierge Program
effectiveness
- Own the overall CarGurus digital retail lead lifecycle by
reducing the time to close sales and growing the CarGurus digital
retail leads closing ratio
- Be data-driven in quantifying the value of our service to our
dealer partner by identifying opportunities for growth and improved
resultsWe are looking for the ideal candidate to be on-site at the
dealer location in Kent, WA for the duration of the program.Who You
Are
- 5+ years in a customer/consumer facing role
- Prior automotive dealership experience, any role
- Ability to operate with a high level of autonomy and thrive in
ambiguity
- Derive great personal and professional satisfaction from
helping customers adopt new tools and technology
- Strong sense of customer service and engagement
- Ability to effectively convey new concepts and foster adoption
of new tools
- Comfortable compiling & speaking to data/performance
metrics
- Great organizational & problem-solving abilities
- Proven track record to work cross-functionally and reconcile
direction from multiple stakeholders
- Able to adapt to change within a constantly evolving business
environmentWe recognize that flexibility plays a critical role in
enabling our people to thrive in both their personal and
professional lives. We currently welcome Gurus into our Cambridge,
MA office on a voluntary basis but do not require employees to
physically be in the office. We will adopt a hybrid working model
when health experts and government officials in our local
communities deem it safe to do so. Specific arrangements within
this model will be up to team leaders discretion; we encourage you
to discuss your questions and needs during the interview
process.All US CarGurus employees are required to provide proof of
full vaccination against COVID-19, unless they have an approved
medical or religious accommodation. This helps us to safeguard the
health of our employees and their families, our customers and
visitors, and the community at large.#LI-Hybrid
Keywords: Cargurus, Kent , Digital Retail Performance Manager, Executive , Kent, Washington
Didn't find what you're looking for? Search again!
Loading more jobs...