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Frontline Incentives Manager

Company: Umpqua Bank
Location: Kent
Posted on: June 17, 2022

Job Description:

Umpqua Bank Frontline Incentives Manager in Kent , Washington JOB SUMMARYOversees frontline incentive planning and alignment to strategic goals and/or objectives. Engages with executive level line of business leaders to provide strategic direction during incentive planning and at regular intervals to discuss plan performance. Provides consultation to executive and senior level managers, along with People Strategies, to determine what plans are most appropriate for job positions. Provides operational oversight of the SPM software solution and risk management efforts.Direct incentive program vision and technology solution management to deliver enterprise incentive results.Develop strong partnerships between sales, strategy and business leaders to champion associate engagement and understanding of incentive programs.Lead incentive plan design process and incentive program support for business leaders to ensure frontline performance is aligned to overarching Bank strategies.Oversee and promote a change management discipline to ensure efficient and effective utilization of the sales performance management (SPM) technology team.Drive continuous improvement methodologies to support operational excellence and advance enterprise performance insights.Monitor and manage sales practice risks related to incentive plans.Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.May be asked to coach, mentor, or train others and teach coursework as subject matter expert.Takes personal initiative and is a positive example for others to emulate.May perform other duties as assigned.EducationBachelor's Degree, requiredMaster's Degree, preferredExperience4-7 years of operational, sales, or technology experience in financial services or banking, required2-4 years of supervisory/management experience, requiredSkillsAdvanced Expertise in incentive compensation. Plan design, cost/benefit analysis, plan documentation, procedures, review/approval process, compliance, financial accrual, system automation, training collateral, training delivery and tracking/reporting.Ability to present to large audiences including executives and associates of multiple business unitsRequires a demonstrated ability to manage projects within time and budget constraints.Ability to maintain and reinforce confidentiality of data relating to employee compensation (salary, commission, and/or incentives earnings).Knowledge of development concepts and practices (Agile, Scrum, Waterfall), applications, and customer requirements is preferred.Ability to manage complex projects and vendor relations.Ability to work effectively with individuals and groups across the company to manage customer relationships.Demonstrated ability to lead/influence others to achieve goals. Excellent negotiating skills. In-depth knowledge of "best practices" in industry and program area.Excellent written and verbal communication skills.

Keywords: Umpqua Bank, Kent , Frontline Incentives Manager, Executive , Kent, Washington

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