Senior Client Account Manager
Company: DCL Logistics
Location: Kent
Posted on: January 19, 2023
Job Description:
DCL Logistics is looking for talented professionals who thrive
in a fast paced, entrepreneurial environment, and want to be part
of a team. We offer competitive pay and benefits. We're strongly
committed to diversity and welcome applications from all
individuals. Please email your resumes to careers@dclcorp.com. DCL
Logistics is a 3PL that offers state of the art ecommerce and
retail fulfillment services in the United States with facilities in
California and Kentucky. We seek a Senior Client Account Manager in
our Fremont (Silicon Valley), Ontario (Los Angeles), and Louisville
(National Turnpike) locations. Can you manage client relationships
with Fortune 500 companies, facing constant change, demanding
client requirements, working independently and wearing many
functional hats? You will have an opportunity to have a huge impact
on overall client success and satisfaction. You will be joining a
client management team in a fast paced environment working with
clients in consumer technology and health and beauty. You will be
in charge of overall client relationships, helping to guide clients
in decisions and direction on many programs and projects. You will
be juggling all the related details, including statements of work,
project plans and product/promotion launches. You will work with a
wide variety of clients, in many diverse industries and provide
creative, innovative solutions to highly complex client needs and
business problems. You should have significant experience in a
cross functional leadership environment, with the ability to lead
and motivate diverse, cross-functional internal/external teams
toward measured success. We are looking for a person with attention
to detail, ability to multitask, true appreciation of excellence,
self-motivation, and a strong "Can Do" attitude. Responsibilities
and Duties
- Act as an advisor, project manager, and brand ambassador for
clients, ensuring a high quality experience for their respective
customers. Build, improve and maintain strong, long lasting client
relationships.
- Coordinate with operations on scheduling of order shipments and
production work, prioritizing clients' needs by balancing their
expectations with those of DCL's operations schedules.
- Meet with clients weekly to ensure their expectations,
initiatives and needs are being met and exceeded.
- Liason between Client Services and the internal Operations
team, collaborating cross functionally across all departments -
Receiving, Production, RMA, IT, Order Pick/Pack, Shipping, and
Sales. Initiate and lead internal meetings. Independently navigate
internal process to deliver successful outcomes based on client
expectations with little management oversight.
- Evaluate a clients' overall operational program, such as SKU
and order characteristics, and make efficiency, cost and technology
recommendations [lick and stick, bundles, order drop times, API vs
XML, IT network order flow design]
- Brainstorm and strategize with clients to identify problems
with their overall program and projects and to come up with ideas
on how to succeed with their program and future projects.
- Recommend and make purchasing decisions (quantity and cost) for
the client when it comes to labels, boxes, branded boxes, and other
raw materials
- Evaluate and determine customer pricing and credits based on
client retention and business impact
- Actively seek new revenue opportunities in each clients'
program such as new omni-channel opportunities and value-added
programs.
- Consistently deliver a high level of customer satisfaction to
maximize customer perception and retention Required education,
knowledge, skills, and experience
- Prefer BA/BS degree or equivalent experience
- Minimum one (1) year experience/background, having worked in a
client service role.
- Technologically-inclined. Experience with project collaboration
and commerce tools such as Asana, Airtable, Shopify, Hubspot,
Dropbox is a plus. Must have PC computer skills, with mastery of
Microsoft Office Word/Excel/Powerpoint.
- Strong organization skills; ability to work with customer
service manager and multiple departments to ensure proper delivery
of customer service.
- Strong interpersonal, written and verbal communication, and
problem-solving skills
- Ability to prioritize and handle multiple tasks and independent
projects simultaneously in a timely and efficient manner with
minimal supervision.
- Experience working in at a physical product company or third
party logistics (3PL) industry preferred. Connect with our sales
team to learn more about our commitment to quality, service, and
tech-forward fulfillment.
Keywords: DCL Logistics, Kent , Senior Client Account Manager, Executive , Kent, Washington
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