Case Manager - SKC Day Centers
Posted on: February 12, 2024
Overview:Full-time position starting at $24.60 - $27.36/hr
(D.O.E) with COMPETITIVE BENEFITS INCLUDE:
- Medical, Dental, Vision, Life Insurance and Long-Term
- Health Savings Account and Flexible Spending Account
- Generous PTO, paid sick time, 15 days of paid vacations, 13
days of paid holidays, plus a personal holiday
- CCS/CHS 403(b) Employee Saving Plan
- Employee assistance programProgram DescriptionThe South King
County Day Shelters (SKC) provides hygiene services, daytime
shelter and case management to single adults & families who are
experiencing homelessness in the South King County Region. CCS has
rapidly expanded services in this area and has taken on a lead role
in developing new resources for people who are homeless in South
King County. The South King County Day Centers are located in
Federal Way and Kent. Position DescriptionThe Case Manager is
responsible for providing case management service to those
individuals enrolled in the Day Center program. The Case Manager
will coordinate screening, intake and case management service at
the locations. The Case Manager will work with participants during
the day and will also engage with clients during operating hours.
- Provide screening, intake, and case management for the SKC Day
Shelter program participants.
- Conduct triage assessments for the Coordinated Entry for All
system in a trauma informed manner.
- Meet with program participants to assist with completing
paperwork and documentation for community supports such as SSI,
TANF, ABD, Medicaid etc
- Attend housing appointments with clients and housing providers
to ensure client advocacy and comprehension.
- Work primarily on goals related to obtaining housing and/or
- Work with clients to develop plans for stability, including the
areas of housing, job search, substance abuse and treatment,
physical and mental health, personal development, and other life
- Establish connections to build rapport and empower
- Provide referrals and advocate for program participants with
other social service agencies, hospitals, mental health agencies,
and treatment centers.
- Meet with program participants to assess housing options and
- Provide follow up supportive services to program participants
working toward employment goals.
- Crisis intervention and de-escalation as needed.
- Complete assessments in order to identify potential King County
Coordinated Entry system resources.
- Connect participants to other CCS programs including veteran
services, behavioral health services, and substance use services
acting as a liaison for our harm reduction clinic.Provide case
management for the individuals that enter the Federal Way Day
Center and Kent Community Engagement Center.
- Work with clients to develop individual goal plans. Work with
individuals to monitor progress, provide advocacy-based information
and referral, including life skills, budgeting, jobs/education,
crisis invention and mental health.
- Conduct triage assessments for the Coordinated Entry for All
- Ensure accuracy and maintenance of all client records,
including service notes and outcomes; prepare reports as indicated
- Work with outside service providers to incorporate more
services and collaboration.
- Ensure that any Incident reports are written and given to the
Supervisor for review.
- Represent the interests of SKC Day Shelter Services program by
attending meetings in the community.
- Conduct outreach to sites where people who are experiencing
- Proficiency in maintaining case notes and client information
using HMIS and Shiftnote.
- Daily logging and observation of day shelter activity in
- Regularly review SKC shelters case notes to ensure
- Creation and maintenance of client profiles in HMIS.
- Maintain Clarity files and ensure all necessary documentation
- Provide quarterly summaries of client successes.
- Ensure profiles are in compliance with agency and privacy
standards.Job ConditionsThis position requires the employee to work
in an environment where there may be exposure to blood, bodily
fluids, and other potentially infectious material. Other exposures
could include cleaning supplies, chemicals involved in pest
control, paint and other materials used in building maintenance.
This position is located in a hotel. Clients in this harm reduction
location may have severe mental health concerns and/or substance
abuse barriers. Physical and Mental Acuity RequirementsThe
requirements described here are representative of those that must
be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
- Able to hear telephone rings, phone conversation and
face-to-face conversation, door bells and emergency alarms.
- Able to speak clearly in person and on the telephone.
- Able to hand write legibly.
- Vision that enables person to read normal size print and
handwritten notes; and distance and peripheral vision than enables
person to monitor living spaces and identify concerns that require
- Able to sit for sustained periods of time.
- Able to walk the entire building and ascend and descend stairs
quickly to move from one floor to another in order to respond to
- Mobility/dexterity of hands/arms to enable keying into a unit
or other locked area as well as using computers and other office
- Ability to prioritize multiple tasks, and to work independently
and as a team member.
- Ability to regularly lift and carry up to 20 pounds and
occasionally up to 40 pounds.
- Regularly able to perform duties as assigned.
- Able to make independent decisions and apply sound judgment in
performing job duties.Qualifications:
- High School Diploma or GED equivalent.
- Two (2) years direct experience with homeless and/or at-risk
- At least one 1 year of case management or equivalent
- Knowledge of social services resources and programs in King
- Ability to support shelter rules, including maintaining a safe
and healthy environment.
- Ability to work with culturally diverse clients.
- Ability to work independently and with a team.
- Computer skills and ability to learn and use CCS HMIS.
- Support and uphold the mission, beliefs and values of Catholic
Community Services and Catholic Housing Services.
- Demonstrate the necessary attitudes, knowledge and skills to
deliver culturally competent services and work effectively in
- Applicant must successfully pass required background clearances
prior to an offer of employment.Preferred Qualifications
- Familiarity with King County resources
- CPR/First Aid Certificates/Blood Borne Pathogens
- Valid WA State Drivers License and auto insurance, and ability
to meet CCS Driving Policy requirements.Note to Internal
Candidates: HR reviews internal compensation and determines any
increase based on their experience and also agency internal equity
Keywords: CCSWW, Kent , Case Manager - SKC Day Centers, Executive , Kent, Washington
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