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Government Performance Coordinator

Company: Government jobs
Location: Kent
Posted on: January 23, 2023

Job Description:

Are you a change agent who can build excitement about using Lean tools and performance measurement across an organization? Can you connect the dots between goals and results to illustrate the status of performance using statistical data? Do you have experience streamlining and improving work processes that cross department and organization-wide functions? Do you love training others to make improvement happen?

The City of Kent has an exciting opportunity that blends these skills in a new and unique way in our Government Performance Coordinator position.

This is a full-time, benefited, and over-time exempt position.

The selection process may consist of the following:

Phone Interviews

In-Person Interviews

Finalists Interview with the CAO and HR Director

Anticipated hire date- January 16, 2023

**Note that you must attach your cover letter and resume to your application in order for your application to be considered complete. Uploading your resume to auto-fill portions of the application does not automatically attach it to your application; you must attach documents in the appropriate section of the application. Incomplete applications will not be considered for this position. If you experience technical difficulties, please contact our office Monday-Friday, between 8:00 AM- 5:00 PM at (253) 856-5270 and we will do our best to assist you.**

This position is open for applications until filled with a first review taking place on November 21.


$7,947.00- $9,682.00 per month; depending on experience


Under the direction of the Human Resources Director, the Government Performance Coordinator leads, directs, plans, and organizes the City's Lean business process improvement program and performance measurement process for significant impact to the City and its residents and customers. This position provides guidance, analysis and recommendations for developing key performance indicators, and for using data and evidence to inform decision-making that supports the achievement of the City of Kent's Strategic Plan. The incumbent will lead the development, implementation, and continuous improvement of strategic initiatives and business operations and is a subject matter expert in organizing, leading, facilitating, and consulting on performance measurement and Lean process improvement practices, and producing and interpreting a broad scope of reports that highlight the City's progress on strategic initiatives and day-to-day business.

Work is performed independently under limited supervision from the Human Resources Director. The supervisor sets the overall objectives and resources available. The incumbent and supervisor work together to develop the deadlines, projects, and work to be completed. The incumbent is responsible for the work, plans and carries out the assignment, resolves most conflicts that arise, coordinates work with others, and interprets policies on own initiative in terms of established objectives. The incumbent keeps the supervisor informed of progress, potentially controversial matters, or far-reaching implications. Work is reviewed in terms of feasibility, compatibility with other work, and effectiveness of results.


Acts as a change agent, ensuring a focus on data-based decision-making for continuous improvement.

Develops and leads the City's Lean Business Improvement Process, working closely with each department to enhance operational effectiveness.

Develops and delivers training on the Lean Business Improvement Process and facilitates the ongoing progress to ensure success.

Leads and facilitates the City's performance measurement program, working closely with leaders to identify key indicators of the City's progress on the achievement of its strategic plan, identifying trends and root causes of performance gaps.

Supports the City's strategic planning efforts and ensures proper integration between the strategic plan and performance measurement.

Meets regularly with Departments and workgroups throughout the city to discuss ongoing performance, measurement strategies and analysis.

Represents the City on external strategic government performance committees and initiatives.

Performs ongoing quality assurance checks and analysis for the development and implementation of communication and training plans for operational improvement.

Researches and coaches others on Lean best practices and innovations.

Collaborates with key City stakeholders on leadership development regarding business strategy and performance.

Coordinates with the Communications Manager on a wide range of information gathering initiatives to ensure that these activities are mutually beneficial in meeting Strategic plans and other City of Kent initiatives.

Actively supports the vision, mission, values, and goals of the department and the City.


Perform related duties as assigned.



  • Principles and practices of Lean business improvement processes in a corporate or government environment
  • Current developments and trends in Performance Management
  • Applicable information technologies and systems needed to meet work needs
  • Applicable laws, codes, regulations, policies, and procedures
  • Local, State, and Federal political and governmental structure, organization, operations, and processes
  • Governmental functions, authorities, responsibilities, and issues
  • State and local budget development
  • Correct English, grammar, spelling, punctuation, and vocabulary
  • Research methods to include public opinion research techniques, public involvement strategies, and various methods of application in a local government setting
  • Project planning, organization, and coordination


    • Change Management
    • Effectively organizing and expressing ideas through use of oral and written communications
    • Principles and practices of advanced strategic planning, particularly in a municipal setting
    • Presenting complex data/information in an understandable and compelling manner
    • Marketing programs to create excitement and engagement
    • Effectively presenting information to top management, public groups, boards of directors, or governing bodies
    • Facilitating training in an engaging, effective manner
    • Effectively using interpersonal skills in a tactful, patient, and courteous manner
    • Researching, analyzing, and composing speeches, reports, research papers, and other documents that clearly communicate the subject matter
    • Effectively building consensus and cooperation amongst a diverse interest group
    • Prioritizing and managing multiple, concurrent projects and tasks


      • Direct, coordinate, and facilitate City projects, programs, and policies
      • Interpret and apply city policies, procedures, laws, and regulations
      • Plan, matrix manage, and motivate colleagues and staff
      • Analyze situations accurately; adopt an effective course of action; and provide leadership to others in carrying out action plans
      • Establish positive interpersonal relations with political and governmental officials at all levels
      • Read, analyze, and interpret proposed legislation, rules, and actions by other governmental bodies and identify the potential impact upon the city
      • Prepare reports and deliver speeches and presentations
      • Facilitate positive, productive relationships between all City personnel
      • Express ideas effectively orally and in writing
      • Plan and organize work
      • Effectively work both independently and within a team environment with minimal managerial direction
      • Contribute openly, listen, disagree with respect, understand, acknowledge the ideas of others, work towards consensus, solicit cooperation, and resolve conflict
      • Take on tough issues and initiate action when appropriate
      • Demonstrate positive and effective interaction and communications with individuals of diverse occupational and social-economic backgrounds
      • Work with large amounts of data, interpret financial records, and detect errors
      • Define problems, collect data, establish facts, and draw valid conclusions
      • Apply common sense understanding to solve practical problems and deal with a variety of abstract and concrete variables in situations where only limited standardization exists
      • Interpret and apply a variety of instructions furnished in written, oral, diagram, or schedule form



        Bachelor's degree from an accredited four-year college or university with a degree in finance, accounting, business, public administration, or a related field; and


        Four (4) years of professional related experience in performance measurement, lean process techniques, project management, qualitative analysis, and community organizing.


        In place of the above requirements, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual's knowledge, skill, and ability to perform the essential duties and responsibilities listed above.


        • Washington State Driver's License
        • Completion of position relevant background check


          Typical business office machinery and equipment used include, but are not limited to, personal computer including spreadsheet and word processing software, printers, telephone, fax and copy machine, calculator and projector.


          The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

          While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; talk; and hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch or crawl. The employee may occasionally lift and/or move up to 50 pounds with or without assistance.

          Specific vision abilities required by this job include close, distance, color and peripheral vision; depth perception; and the ability to adjust focus.


          Work is performed in an office environment subject to frequent interruptions by walk-in applicants, employees, telephone calls and inter-office activities; may be exposed to individuals who are irate or hostile; and may be required to travel to different sites. The noise level in the work environment is usually moderate.

          For a listing of benefits, please visit the following link: Employee Benefits

Keywords: Government jobs, Kent , Government Performance Coordinator, Government & Protective Services , Kent, Washington

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