Veterinary Client Service Represenative

Company: VCA Antech, Inc.
Location: Kent
Posted on: January 17, 2023

Job Description:

Job Description:

We are offering a starting wage of $18-$22/hr with a signing bonus of $500.

We are seeking an experienced Client Service Representative to join our team.

At VCA Kent Animal Hospital, we push ourselves toward excellence daily. With every opportunity, we aim to exceed each pet owner's expectations.

We're looking for a positive minded professional to help us rebuild our practice and provide excellent service to our pet owners.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

* Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
* Scheduling and confirming appointments.
* Placing outbound calls for follow-ups and reaching out to prospective clients.
* Presenting and explaining fees, including processing payments.
* Recommending, selecting, and obtaining products and services, including prescriptions.
* Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
* Managing medical records, charts, reports and correspondence.
* Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

2 years experience working in a veterinary setting is preferred, though we will train the right candidate.

Shifts: 5 eight hour shifts, must be available Monday through Friday

Compensation: $18/hr DOE

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

Keywords: VCA Antech, Inc., Kent , Veterinary Client Service Represenative, Healthcare , Kent, Washington