Customer Service Representative
Company: Holman Logistics
Location: Kent
Posted on: May 12, 2022
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Job Description:
Customer Service Representative FULL-TIME $22/hr The Customer
Service Representative is responsible for being the first point of
contact for our various Public Warehousing customers. The Customer
Service Representative works with the leadership team to ensure the
operational goals of the department are met. The Customer Service
Representative resolves issues concerning orders and shipping of
customers products. Duties include:--- Data entry/upload of
customer order/receipts and review of warehouse data entry for
receipts.--- Place product on and remove from holds timely per
customer request.--- Report damages to customer in a timely manner
and process dump orders as needed.--- Responds professionally and
timely to inquiries, issues, concerns of Holman's customers.---
Addresses carrier concerns; completes action items; resolves issues
within policy and stated guidelines.--- Investigate any inventory
discrepancies between Holman and the customer including requesting
cycle counts from the warehouse.--- Investigates any errors in the
inbound (IB) and outbound (OB) process that lead to inaccuracies;
finds root cause and takes initiative to correct.--- Captures
revenue for special requests and for daily activities based on the
rates established for the customer.--- Generates various reports as
necessary for account status tracking purposes.--- Maintains
electronic customer files in accordance with record retention
requirements.--- Reliable attendance at scheduled shifts.---
Performs all duties in conformance to appropriate safety and
security standards. SEA-01 WS-01 WS-LC Schedule Shift start: 9:00AM
Shift length: 8 - 8.5 hours Monday - Friday with occasional weekend
dates Benefits
Keywords: Holman Logistics, Kent , Customer Service Representative, Hospitality & Tourism , Kent, Washington
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