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Customer Service Representative

Company: Transmotion, Inc.
Location: Kent
Posted on: November 22, 2022

Job Description:

The CSR provides a positive customer service experience that meets the needs of our members by educating them on products and services, listening to concerns and addressing issues in a high-volume inbound call center.

*Responsibilities*
* Answer high-volume inbound member and provider calls via an automated phone system.

* Make outbound calls to members, providers, etc. as needed.

* Utilize resources to troubleshoot and resolve member issues.

* Communicate effectively and professionally with members, teammates, healthcare professionals and leadership team.

* Consistently meet and exceed required Key Performance Indicators (KPIs).

* Perform other duties as required.

*Education & Experience*
* High School Diploma or equivalent required.

* 1 to 2 years of customer service experience required.

* Call center experience not required, however is preferred.

*Knowledge, Skills & Abilities*
* Excellent written and verbal communication skills.

* Proficient with MS Office, MS Teams and the ability to navigate multiple computer platforms.

* Ability to quickly learn new products and services.

* Strong customer service skills with the ability to resolve member concerns.

* Demonstrate soft skills (active listening, empathy, verbal communication, problem - solving, adaptability, patience, etc.) to enhance member experience.

*Additional Requirements*
* Must be available to work any shift within the business hours of operation:

* Currently hours of operation is Monday to Friday 11:00am to 07:00pm.

* Prolonged periods sitting at a desk and working on a computer.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:
* Dental insurance
* Health insurance
* Paid time off
Schedule:
* 8 hour shift
* Monday to Friday

Ability to commute/relocate:
* Kent, WA 98032: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: Transmotion, Inc., Kent , Customer Service Representative, Hospitality & Tourism , Kent, Washington

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