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Customer Service Rep

Company: Petrocard
Location: Kent
Posted on: January 23, 2023

Job Description:

BenefitsHourly rate of pay is $24+ DOE and eligible for overtime. Generous compensation when providing on-call coverage.401k Plan with dollar-for-dollar company match up to 5%.Great Medical/Dental/Vision plans for individual and family coverage.Short-Term and Long-Term Disability insurance.Group Term Life Insurance options for individual and family coverage.Paid Time Off benefits: PTO, holidays, bereavement.Position DescriptionSafety, compliance and customer service are our highest priorities, and they should be yours as well. Our customers are the reason we exist, and we seek to employ people who believe in giving our customers a quality experience. In this position, you will be responsible for providing quality and efficient customer service by phone and email as well as the quick production of fuel access cards.Key Responsibilities:Demonstrate professionalism and composure when interacting with customers and co-workers, sometimes under difficult circumstances.Effective verbal and written communication.Answer incoming phone lines and address and resolve cases in the CRM system.Contribute to the timely production and mailing of fuel access cards.Provide customers with information on the various PetroCard network features, advantages and benefits.Ability to troubleshoot card, site and transaction related issues. Understand card types, billing, tax status, and Fire Marshal tax.Update and maintain customer information and pertinent notes in various computer systems (Sage and CRM).Process and email custom customer reports.Take after-hours customer service calls on a rotating weekly basis (typically less than one rotation per month).Identify opportunities to improve overall department efficiency and performance.Perform special projects or tasks as needed.Job Requirements:Must be able to work a standard Monday-Friday daytime schedule in our office in Kent, as well as be on call after hours for one week at a time on a rotating basis (typically less than one time per month).Three or more years' customer service experience and/or training, preferably in a production environment.Demonstrated proficiency with multi-line phone systems, Microsoft Office (specifically, Excel, Word, Outlook and Explorer), and working with computers, printers and office equipment.Able to adapt communication style in a fast paced environment supporting end users.Experience using contact management or CRM software a plus.Highly organized, able to multi-task and deliver results.Able to prioritize competing tasks and succeed in a fast-paced environment with rapidly changing priorities.Keen attention to detail and a willingness to take ownership and see an issue through to completion.Able to adapt to change, learn new tasks and technologies, and strives for continuous improvement.Reliable and dependable - regular and punctual attendance is critical.

Keywords: Petrocard, Kent , Customer Service Rep, Hospitality & Tourism , Kent, Washington

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