Customer Service Rep
Company: Petrocard
Location: Kent
Posted on: January 23, 2023
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Job Description:
BenefitsHourly rate of pay is $24+ DOE and eligible for
overtime. Generous compensation when providing on-call
coverage.401k Plan with dollar-for-dollar company match up to
5%.Great Medical/Dental/Vision plans for individual and family
coverage.Short-Term and Long-Term Disability insurance.Group Term
Life Insurance options for individual and family coverage.Paid Time
Off benefits: PTO, holidays, bereavement.Position
DescriptionSafety, compliance and customer service are our highest
priorities, and they should be yours as well. Our customers are the
reason we exist, and we seek to employ people who believe in giving
our customers a quality experience. In this position, you will be
responsible for providing quality and efficient customer service by
phone and email as well as the quick production of fuel access
cards.Key Responsibilities:Demonstrate professionalism and
composure when interacting with customers and co-workers, sometimes
under difficult circumstances.Effective verbal and written
communication.Answer incoming phone lines and address and resolve
cases in the CRM system.Contribute to the timely production and
mailing of fuel access cards.Provide customers with information on
the various PetroCard network features, advantages and
benefits.Ability to troubleshoot card, site and transaction related
issues. Understand card types, billing, tax status, and Fire
Marshal tax.Update and maintain customer information and pertinent
notes in various computer systems (Sage and CRM).Process and email
custom customer reports.Take after-hours customer service calls on
a rotating weekly basis (typically less than one rotation per
month).Identify opportunities to improve overall department
efficiency and performance.Perform special projects or tasks as
needed.Job Requirements:Must be able to work a standard
Monday-Friday daytime schedule in our office in Kent, as well as be
on call after hours for one week at a time on a rotating basis
(typically less than one time per month).Three or more years'
customer service experience and/or training, preferably in a
production environment.Demonstrated proficiency with multi-line
phone systems, Microsoft Office (specifically, Excel, Word, Outlook
and Explorer), and working with computers, printers and office
equipment.Able to adapt communication style in a fast paced
environment supporting end users.Experience using contact
management or CRM software a plus.Highly organized, able to
multi-task and deliver results.Able to prioritize competing tasks
and succeed in a fast-paced environment with rapidly changing
priorities.Keen attention to detail and a willingness to take
ownership and see an issue through to completion.Able to adapt to
change, learn new tasks and technologies, and strives for
continuous improvement.Reliable and dependable - regular and
punctual attendance is critical.
Keywords: Petrocard, Kent , Customer Service Rep, Hospitality & Tourism , Kent, Washington
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