IT Support Specialist
Company: Eastside Exterminators
Location: Woodinville
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Benefits: 401(k) 401(k) matching
Dental insurance Free food & snacks Health insurance Paid time off
Parental leave Training & development Vision insurance Wellness
resources Location: HQ is in Bothell, WA Pay Range: $30 - $35 per
hour DOE We are seeking an IT Support Specialist to provide
technical support and troubleshooting for our employees and
systems. This role is responsible for resolving hardware, software,
and network issues while delivering responsive, high-quality
customer service. The ideal candidate is detail-oriented,
solutions-focused, and comfortable supporting a variety of
technologies. Why Join Us? Be part of a company with over 50 years
of experience protecting homes and families in the greater Seattle
area. Make a difference every day by helping homeowners prevent
rodent infestations. Enjoy a positive team culture , complete with
robust benefits and ongoing training. What Youll Do: Monitor
assigned email inboxes and internal communication platforms
(including Microsoft Teams) for updates, instructions, and action
items. Partner closely with onboarding teams, hiring managers,
vendors, and other stakeholders to plan and execute successful
hires, system migrations, and IT deployments. Conduct IT onboarding
and training sessions for new hires as needed. Perform site
assessments to determine hardware, software, networking, and
peripheral requirements for new or existing facilities. Ensure all
IT equipment, hardware, software, and voice/data services are
ordered, configured, shipped, installed, tested, and functioning as
expected. Track and maintain accurate records of all IT assets,
including shipping and receiving of equipment. Serve as the
escalation point of contact for application issues with vendors.
Install, configure, and support hardware and software across
network infrastructure devices. Gather requirements from end users
to diagnose issues and recommend appropriate technical solutions.
Install and maintain antivirus software, ensuring virus definitions
are current. Perform server administration and support, including
Active Directory, Microsoft 365, print services, DNS, and DHCP.
Conduct preventative maintenance by verifying patches, updates, and
system health for servers and workstations. Create and maintain
technical documentation, procedures, and processes. Participate as
a member of the Help Desk team, providing day-to-day customer
service and end-user support. Respond to and resolve incoming
service desk tickets via phone, web portal, and email in a timely
and professional manner. Triage service queues and prioritize
incidents and requests according to defined SLAs and standard
workflows. Utilize established tools and processes to manage daily
workload efficiently. Perform other duties as needed. What You
Bring: Strong technical experience with Windows, Android, iOS-based
end user devices, networking, printing, phone systems and
application software configuration, installation, testing,
maintenance, and support. Specific experience with Windows 11,
Meraki networking, Dell computers, Windows Server OS, printers, and
conference room/AV equipment. Experience configuring,
troubleshooting, and repairing network equipment, Windows servers
and workstations, and Active Directory. Proven track record of
deploying and supporting technology. Ability to train end users.
Ability to multi-task and balance multiple competing demands.
Self-starter with the ability to work independently and with
minimal day to day supervision. Experience administering Office365
accounts and provisioning/supporting Azure/AWS cloud environments.
What We Offer: Comprehensive Benefits Package : Medical, dental,
vision, and life insurance. 401(k) with Company Match : Plan for
your future with our retirement program. Paid Time Off : 80 hours
per year accrued from day one, plus 8 paid holidays. Free Food &
Drinks : Access to our in-office pantry and fridge stocked with
snacks and beverages. Ongoing Training : Ongoing training supplied
by the company. Supportive Team Environment : Access to an Employee
Assistance Program to support your wellbeing. Join Our Team! Apply
today and take the next step in your career!
Keywords: Eastside Exterminators, Kent , IT Support Specialist, IT / Software / Systems , Woodinville, Washington
