KentRecruiter Since 2001
the smart solution for Kent jobs

CSR, Call Center - Seattle Temp to Hire

Location: Seattle
Posted on: September 17, 2019

Job Description:

Job Summary

The Customer Service Representative (CSR) reports to the Call Center Supervisor and assists customers with new-account enrollments, payments, inquiries, and toll bill-related questions over the phone. Additional responsibilities also include assisting with image review and other special projects.

Essential Duties and Responsibilities

This position includes the following duties. Other duties may be assigned to meet business needs.

? Answers incoming calls and makes any necessary follow up outbound calls.

? Knowledgeable in the processing of transactions in the system; receives, processes, and deposits payments; updates accounts as to their status; and opens new accounts.

? Takes credit card payments over the phone for the accounts, noticed transactions, and new accounts.

? Researches and resolves customer issues.

? Processes and fills out multiple types of electronic forms.

? Writes and receives correspondence via fax, mail, and e-mail.

? Performs data entry.

? Documents phone calls and actions in the database.

? Receives and processes account update requests from inbound phone calls and mail, as directed.

? Records individual completed daily work statistics.

? Troubleshoots situations accurately, quickly and efficiently for customers on the phone.

? Helps other departments with their tasks when inbound call volume is low.

? Maintains an above average attendance record.

Qualifications / Requirements

? High school diploma or GED is required.

? Passage of a standardized test, indicating rudimentary skills in data entry, writing, math skills and language skills

? Prior customer service or Call Center experience preferred.

? Ability to learn and operate computer software programs for accessing and controlling CSC/VPC systems or ITS field devices with strong computer and data entry skills

? Outstanding verbal communication skills (phone etiquette).

? Detail oriented, ability to multi-task, and highly organized.

Desired Education: High School degree is required some college is preferred

Desired Job Experience Previous Call Center / CSR experience

Other Qualifications Positive and enthusiastic customer service attitude; Exceptional ability to communicate clearly in English (written & verbal) & bi-lingual in Spanish (verbal) a plus; Exposure to and knowledge of Microsoft Windows applications (2000 / XP); ; Able to follow process workflow; Able to type 35 wpm.

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Kent , CSR, Call Center - Seattle Temp to Hire, IT / Software / Systems , Seattle, Washington

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other IT / Software / Systems Jobs

Applications Developer 2
Description: Job Title : Applications Developer 2Location : Redmond, WADuration : 07 Months Contract Job Description: Responsibilities: ul li PowerApps, Flow, Forms, Office 365 dev. li Strong skills in developing (more...)
Company: Experis
Location: Redmond
Posted on: 10/16/2019

Automation Engineer, MES - Technical Operations
Description: Just.Bio is seeking a motivated and creative Automation Engineer, MES that desires a significant opportunity to improve worldwide access to biotherapeutics. The Automation Engineer, MES will be part of (more...)
Company: Just - Evotec Biologics
Location: Redmond
Posted on: 10/16/2019

Manager Retail Store
Description: Job Summary br br A Sprint Retail Sales opportunity connects you to a job that matters. Your work adds value by the joy of connecting people to the things that matter most to them. br br As a (more...)
Company: Sprint
Location: Lynnwood
Posted on: 10/16/2019

Applications Developer 2 - PowerApps
Description: has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help (more...)
Company: eXcell
Location: Redmond
Posted on: 10/16/2019

Sr. oracle DBA
Description: Description We are --seeking a Sr. Oracle Database Administrator to join our Technology team. Our DBA team is integral to our technology platforms and involved in a variety of initiatives spanning new (more...)
Company: DISYS
Location: Seattle
Posted on: 10/16/2019

Desktop Support Analyst
Description: Robert Half Technology is hiring a Technical Support Analyst to join an exciting team in Georgetown. If you are interested in this opportunity, please email your resume to Kiernan at kiernan.landon (more...)
Company: Robert Half Technology
Location: Seattle
Posted on: 10/16/2019

Technical Writer, Content Experience
Description: Our Content Experience team creates and manages content to help customers understand how Tableau features work together to build real-world solutions for connecting, cleaning, analyzing, and presenting (more...)
Company: Tableau Software
Location: Kirkland
Posted on: 10/16/2019

Technical Lead Manager - ATG Machine Teaching, Quality Systems
Description: At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. br (more...)
Company: Uber
Location: Seattle
Posted on: 10/16/2019

Senior Software Developer
Description: Who We AreAt PEMCO it's all about people, starting with our customers. We're a mutual insurance company owned by our Northwest policyholders and protecting their dreams since 1949. We believe in listening (more...)
Company: PEMCO Insurance
Location: Seattle
Posted on: 10/16/2019

Senior Software Development Engineer
Description: Responsibilities br ul br li Design and architect sophisticated on-premise and cloud-based software br li Implement challenging code, conduct code reviews,
Company: Adaptiva
Location: Kirkland
Posted on: 10/16/2019

Log In or Create An Account

Get the latest Washington jobs by following @recnetWA on Twitter!

Kent RSS job feeds