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Tax Senior Manager

Company: Intuit
Location: Kent
Posted on: September 12, 2020

Job Description:

Company: Intuit

Location: Shelton

Posted on: August 15, 2020

Job Description:

Overview If you're a highly motivated individual with a businessbackground and excellent communication skills, we need you to helpour customers complete their taxes using TurboTax. You'll advanceour goal of "Powering Prosperity Around the World" by providingexpert guidance and explanations of tax and technical terms to ourcustomers. You'll also play an important role in our effort toenhance our brand by delighting our customers and empowering themto prepare their taxes. What you'll bring * College degree a plus.The ideal candidate will have a background in business, finance,accounting, or tax * Knowledge of tax laws, tax concepts andfamiliarity with form 1040 and schedules * Minimum 5 years years ofpaid Tax Preparation experience, with a minimum of 50 tax returnsper tax year required. * Prior tax preparation experience in a taxpractice or retail setting required. * PTIN required *Ability/motivation to expand expertise and obtain a tax credentialor certification - Intuit offers a program to obtain your EA *Strong customer service skills with ability to empathize andinstill confidence * Ability to work within a team to assist inpreparation of accurate tax returns in a timely manner * StrongResearch skills and the ability to quickly use online resources tofind answers * Critical thinking and problem solving * Persistenceand determination * Willingness to utilize audio/visual tools tocommunicate with customers * Comfortable interacting with customersthrough video, in a professional way that represents the IntuitTurboTax brand well * Friendly and reassuring on camera * Bilingual(English/Spanish) communication skills (written & spoken) a plusFor internal use: tst assoc How you will lead * This is a seasonalposition providing assistance to customers both assisting them inpreparing their own returns and/or fully preparing customer taxreturns * Compiling/preparing tax returns for TurboTax Customers *Gathering/organizing and accurately entering customer data in thefederal and state tax returns for review * Communicate directlywith the customer as needed * Coordinate customer meetings andfollow-up * Communicate updates to credentialed tax experts onassigned customers * Will help customers who are working on theirtax return with both product/software inquiries, as well as withtax questions and calculations * Apply defined practices,procedures and company policies to troubleshoot and resolve productand tax support customer inquiries * Will interact with customersutilizing strong written and verbal skills as well as deep customerempathy Typical Deliverables: * Accurate and complete customer dataentered in tax returns for credentialed tax expert review * Highquality customer interactions and experiences * Application ofdefined practices, procedures and company policies to troubleshoot,resolve issues and address routine Tax Support customer questions *Proficient with technology and solid knowledge of computeroperations and software. * Utilize and leverage government websitesand toolkits to seek out and deliver the right answer to thecustomer * Document customer interactions * Represent the IntuitTurboTax brand and spirit by demonstrating empathy for thecustomer, empowering and partnering with the customer,personalizing the experience, and providing them the confidencethat they can do their own taxesSDL2017

Keywords: Intuit, Seattle , Tax Associate - Seasonal, Remote, Accounting, Auditing , Shelton, Washington

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Keywords: Intuit, Kent , Tax Senior Manager, Other , Kent, Washington

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