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Systems Operations Engineer

Company: City of Kent
Location: Kent
Posted on: September 12, 2020

Job Description:

The City of Kent is currently accepting applications for the position of Systems Operations Engineer for the Kent Information Technology Department.Salary: $82,908- $101,016 annually; DOE Open: September 4-18, 2020 You must apply online by accessing our website at . You must also submit a resume and cover letter with your application in order for your application to be considered complete. For more information, call or our Job Line at . The City of Kent is an equal opportunity employer. Essential Duties and Responsibilities Perform the Tier 3 configuration, change control, and support of iVanti (ITSM) across the enterprise, including variations for other divisions/departments (e.g. Admin, HR, Enterprise GIS, etc.). Documents, configures, and tests any and all changes or enhancements to the system/workflows based on customer requirements and specifications.Provide expert technical support for the City's computer systems and their applications by determining problem origin, whether from hardware or software, and resolving problems through internal resources or through communication with vendor technical support staff.Quickly learn the administrative features and functions of City business systems, including any upstream and downstream impacts to other systems or processes.Perform daily systems administrative tasks, including adding or removing users from systems (or Active Directory), restarting services and servers; troubleshooting system specific issues; and other tasks under the guidance of senior staff (e.g. Business Systems Analysts).Perform a variety of technical duties related to the implementation, support, and administration of systems, hardware devices and virtual servers, including maintenance of moderately complex business applications; provide vendors with design specifications as needed in order to troubleshoot issues.Perform planned system changes and upgrades with minimal impact to business operations which may require after hours or weekend work.Resolve all assigned incident tasks on tickets in a timely manner, including informative follow-up with customers.Coordinate the transition of reoccurring, common support responsibilities to Service Desk (Tier 1) personnel; including creating easy-to-follow guides as part of the transition.Communicate with officials, business community representatives, City department personnel, etc. on system related service tasks/tickets using an ITSM solution (e.g. iVanti).Prepare accurate and timely reports and other written documents as directed by the supervisor or manager.Utilize SharePoint (or other repository) to create and maintain an easily accessible library/resource of support materials for application/systems support reference.May be required to perform systems testing on either custom developed applications or purchased solutions as part of projects.Participate in and support team activities in a constructive, open and positive manner.Familiarization with how to use (as a tool) VMware vSphere Hypervisor or equivalent virtualization experience.Actively support the vision, mission, values, and goals of the department and the City.PERIPHERAL DUTIES:Attend meetings, training, conferences and seminars as appropriate to maintain current knowledge of technological advancements in IT and represent the IT department as required.Perform related duties as assigned.
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Keywords: City of Kent, Kent , Systems Operations Engineer, Other , Kent, Washington

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