Company: Chesapeake Utilities Corporation
Posted on: November 21, 2020
Position Network Administrator Location Dover, DE Responsible
for exhibiting Chesapeake Utilities Corporation's Mission, Vision
and Values, regarding external customers, agencies, vendors,
internal departments and co-workers. Responsible for the support
delivery of the Data and Voice Services for business operations and
customer call center operations. This includes service, project and
vendor management responsibilities that are required to support the
delivery of the Network Services. Primary duties and
responsibilities include Provide delivery support for the Network
infrastructure, including the Cisco Unified Communications
platform, Routing and Switching, Wireless, and Security Appliances.
Work with the Network Manager to ensure Services meet all aspects
of the business needs. Work within established configuration and
change management policies to ensure awareness, approval and
success of changes made to the network infrastructure. Review and
monitor telephone billings communicate with major telephone service
providers to resolve billing errors and discrepancies. Establishes
networking environment by designing system configuration directing
system installation defining, documenting, and enforcing system
standards. Maximizes network performance by monitoring
troubleshooting network problems and outages scheduling upgrades
collaborating on network optimization. Liaise with vendors and
other internal personnel ensuring service levels are met and
problem resolution processes are defined and adhered to. Reporting
network operational status by gathering, prioritizing information
managing projects Managed Service Delivery management, including
Incident, Problem, Change, Release and Request Management Execution
of network, telephone and other delivery projects Job incumbent is
expected to make day-to-day operational decisions based on company
policy in conjunction with department standard operating procedures
and requirements. Position requires daily contact with internal
customers, primarily via telephone and email. The incumbent will be
the liaison between IT and department customers for applications
and service and must have planning and relational skills associated
with those tasks. The dynamic nature of the IT goals will require
growth of all skills and technologies, which will require the
incumbent to continue in parallel with these goals.
Requireshelliphellipa total commitment to Chesapeake Utilities
Corporation's Mission, Vision and Values and Minimum of 3
Yearsrsquo experience in a similar position Bachelor's Degree in an
IT related program or related area or 3-5 years of corporate
experience in a similar position. CISCO CCNA or similar
certification. Voice or Security certifications a plus.
Understanding of networking protocols (e.g., IPSEC, HSRP, BGP,
OSPF, 802.11x, QoS) Proficiency with Cisco equipment, including the
UC, IOS, Meraki, and NXOS platforms Experience in network
monitoring and performance solutions (Solarwinds preferred)
Experience with Cisco ASAs, DMZ design and security best practices.
Experience creating documentation for all levels of understanding.
Ability to make decisions logically by using problem-solving and
analyticalstrategic thinking. Ability to support a large multi-user
environment. Commitment to continuous development and continuing
education. General knowledge of operating systems (Windows).
General knowledge of Virtual networking environments Strong
attention to detail with regard to procedures and workflow.
Understanding and experience of Service Management frameworks and
delivery Understanding and experience of Project Management
processes and disciplines. Excellent communication (both verbal
written) and customer service skills. A self-starter able to work
independently but comfortable working in a team environment.
Ability to quickly learn new or unfamiliar technology and products
using documentation and internet Working Conditions The position
operates within certain professional boundaries as dictated by the
industry. In addition to those boundaries, operation within the
guidelines set forth by the Company's mission statement will also
Keywords: Chesapeake Utilities Corporation, Kent , Network Administrator, Other , Kent, Washington
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