Relationship Banker II - Kent North Br.
Company: Cathay Bank
Location: Kent
Posted on: January 7, 2021
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Job Description:
Relationship Banker II - Kent North Br.
Kent, WA, USA
Req #927
Thursday, December 24, 2020
People
Drive Our Success
Are
you enthusiastic, highly motivated, and have a strong work ethic?
Would you like to work for a company that is
ranked Top 20 on Forbes' Best Banks in America 2020 list? If yes,
come
join our team!At Cathay Bank - we strive to provide a caring
culture that
supports your aspirations and success.
We believe people are our most valuable asset and we proudly
foster
growth and development empowering you to achieve your professional
goals. We
have thrived for nearly 60 years and persevered through many
economic cycles
due to our team members' drive and optimism. Together we can make a
difference
in the financial future of our communities.
We offer a competitive benefits package and comprehensive training
programs so you can focus on your long-term professional career and
your next steps at Cathay Bank. Apply today!
What
our team members are saying:
Learn
more about us at cathaybank.com
GENERAL SUMMARY
We are looking for the next generation of Relationship Bankers. We
are willing to train candidates with exceptional communication and
customer service skills. A successful Relationship Banker will be
goal-driven and can thrive in a fast-paced environment.
Relationship Bankers are the talent behind our retail branches
success. Let us build on our future together!
ESSENTIAL FUNCTIONS
New Accounts:
Perform all aspects of new account opening procedures for all bank
products/services.
Answer customer inquiries, make appropriate financial solutions and
recommendations, and assist with problem resolution.
Perform customer service functions such as check orders, change of
address, return mail processing, supersede signature cards, and
other account maintenance changes.
Maintain confidentiality of customer information as well as Bank
proprietary information.
Sales and Service:
Identify sales opportunities to cross-sell bank products and
services to ensure customers' financial goals are met.
Provide quality personalized customer service, maintain frequent
customer contact to expand relationships and ensure customer
retention.
Maintain open communication with Bank business partners and make
referrals as appropriate (e.g. Financial Advisors, Mortgage Loan
Originators, Commercial Lenders).
Proactively support branch new business promotions.
Operations:
Perform deposits and withdrawal transactions.
Reconcile and balance teller cash drawer.
Process outgoing wires.
Essential functions of Safe Deposit box (e.g. entry, opening,
maintenance).
Assist customers with problem resolution.
Assist in ATM balancing.
Detect and report fraudulent or suspicious activities by completing
BSA reporting as required, Currency Transactions Reports or
Monetary Instrument Reports.
QUALIFICATIONS
College degree in business, accounting or finance preferred, but
not required
1-2 years of cash handling, customer service in a retail
environment, or sales experience required. Banking experience is a
plus.
Minimum 1 year of new accounts, sales experience, or relevant
banking experience, preferred.
Motivated to consistently provide our customers with excellent
service and help them achieve their financial goals.
PC literate and typing proficient. Previous experience with data
entry, 10-key, banking software, and Microsoft Word, Excel,
PowerPoint and Outlook a plus.
Detail-oriented and organized - can multi-task, work well under
pressure and follow through on commitments.
Excellent interpersonal, listening, and communication skills - can
make personal connections, engage and educate the customer, ask
open-ended questions, listen to establish trust and build lasting
relationships.
Demonstrated ability to assess customer needs, provide appropriate
solutions or recommendations, and optimize sales opportunities to
new and existing customers
Ability to work independently and as part of team.
Ability to give and receive feedback to improve skills and job
knowledge.
Able to work weekends and extended hours as required to meet
business demands
Bilingual English/Chinese (Mandarin or Cantonese) preferred.
May obtain (optional) MLO (Mortgage Loan Originator) status to
originate mortgage loans. Must possess an active registration or be
eligible for registration under the Nationwide Licensing System and
Registry (NMLS).
Able and willing to commute as required for business needs.
Cathay Bank may collect personal information from potential job
candidates and applicants. For more
information on how we handle personal information and your
applicable rights,
please review our .
Cathay Bank is an equal opportunity employer. It is the Bank's
policy to provide equal employment
opportunities to all qualified applicants. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or
protected veteran status.
Cathay Bank endeavors to make accessible to any and all users. If
you would like to contact us regarding the accessibility of our
website or need assistance completing the application process,
please contact, Lori Burquez, VP, Sr. Employee Relations Manager,
at (626) 279-3666 or
.This contact information is for accommodation requests
only and cannot be used to inquire about the status of
applications.
Click here to view the EEO is the Law poster in English.Poster-
English
Click here to view the EEO is the Law supplement in
English.Supplement- English
Clic aqui para ver la EEO es la Ley poster en espanol.Poster-
Spanish
Clic aqui para ver la EEO es la Ley suplemento en
espanol.Supplement- Spanish
EEOPoster- Chinese
EEO"Supplement- Chinese
Other details
Pay Type
Salary
Kent, WA, USA
Share this job:
Cathay Bank is an equal opportunity employer. It is the Bank's
policy to provide equal employment opportunities to all qualified
applicants. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
protected veteran status.
Cathay Bank endeavors to make www.CathayBank.com accessible to any
and all users. If you would like to contact us regarding the
accessibility of our website or need assistance completing the
application process, please contact, Lori Burquez, VP, Sr. Employee
Relations Manager, at (626) 279-3666 or
lori.burquez@cathaybank.com. This contact information is for
accommodation requests only and cannot be used to inquire about the
status of applications.
Keywords: Cathay Bank, Kent , Relationship Banker II - Kent North Br., Other , Kent, Washington
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