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IT vCIO

Company: Kelley Connect
Location: Kent
Posted on: February 17, 2021

Job Description:

**Please be advised this is an "in person" position and you will be working from the Kent, WA office**JOB SUMMARYThe purpose of the Virtual Chief Information Officer (vCIO) is to position our program, products, and service offerings to align with our client's technology and business strategies to help ensure client satisfaction and retention. This is achieved by engaging at the strategic level, cultivating relationships, and engagement from pre-sales to post-sales account management. It is the responsibility of the vCIO to serve as the client's primary point of contact for all questions or concerns, route items to the appropriate teams, and follow up to ensure an exceptional experience was provided. The vCIO is a knowledgeable technology advisor who possesses strong business acumen, customer service skills, and strategic thinking.The vCIO will conduct regular business reviews with clients and develop their strategic technology plans and technology budget. The vCIO will participate in pre-sales validation for new opportunities, where upon engagement will oversee onboarding and function as the assigned vCIO for the length of the client relationship. As the vCIO you will learn and understand our client's industry-specific IT requirements and technology needs.ESSENTIAL FUNCTIONS OF THE JOB* Develop and maintain a trusting professional relationship with each assigned client* Schedule, prepare, and lead the Strategic Technology Planning (STP) process for all assigned clients* Identify upsell/cross-sell opportunities that align with client-stated objectives and unique business goals* Engage with client at a strategic level to align technology to business objectives and goals* Develop technology roadmaps and budgets* Ongoing development and understanding of key vertical market trends, regulations, and compliance requirements applicable to assigned clients* Review project proposals in collaboration with Professional Services team* Respond to and resolve issues and escalations with patience, respect, and professionalism* Liaison between client and internal teams* Engage with the SSDEs (Sr. Service Desk Engineers) at their branch to discuss proactive systems architecture needs and expected changes, quarterly (post STP) reviews of any changes the--vCIO--foresees in the environment for the next 6 months, and recommendations the SSDE has for the--vCIO--to discuss with the client.

Keywords: Kelley Connect, Kent , IT vCIO, Other , Kent, Washington

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