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Customer Service Inventory Specialist

Company: Hypertherm Inc.
Location: Kent
Posted on: May 3, 2021

Job Description:

CURRENT ASSOCIATES OR TEMPORARY ASSOCIATES: Please apply via your internal Workday career account.

It's an exciting time to consider joining OMAX. In April 2019, OMAX Corporation was acquired by Hypertherm, a global 100% employee-owned industrial cutting solutions leader frequently awarded as a Best Place to Work company and celebrated for its culture of ownership and shared rewards. Recently Hypertherm was awarded New Hampshire's Manufacturing company of the decade.

The integration of the two companies is still in process. With the stability of an over 50-year history with no layoffs, Hypertherm does not plan to make significant changes to OMAX's operations or management structure. The company's current offices and manufacturing operations in Kent, WA, will remain intact with no consolidations or reductions planned.

Our Kent location at OMAX is currently recruiting a full-time Customer Service Inventory Specialist to perform the following job functions:

* Track OMAX equipment loaners and ensure timely re-installation and returns to and from customers * Ensure the pickups are arranged and the equipment is ready to ship prior to the technician leaving the site * Coordinate equipment received within the loaner program * Prioritize repair needs and communicate the order of repair through the production spares planner * Create proper Sales Orders to ship the equipment out of inventory * Validate, verify and process all RMAs received on a daily basis, coordinating modifications to orders * Issue/process RMA (Return Material Authorizations) to customers, sharing information with Customer Service team; communicate efforts and needs to supervisor and/or customer service manager * Item return and recovery tracking; organizing on-time shipments of the RMA units back to customers in a timely manner * Create and process proper credit memos to receive equipment into RMA * Advise customers of material disposition and credit values * Track and record bench test results for returned items * Maintain detailed tracking records and be able to provide reports for all equipment in each stage of the process * Test returned components as necessary to determine the usability and proper credit amount * Work with QA personnel to streamline the return process * Review RMA reporting from Insight weekly to maintain transitional inventory within RMA * Close RMA after shipping items to customer * Review the OMAX off-site inventory list quarterly, working with Accounting to update * Work closely with leaders to maintain trade show inventory crates and returned equipment * Monitor open RMA order reports to ensure all RMA orders are scheduled for pick-up * Monitor open RMA reports to ensure timely returns against goals, provide ongoing performance against established metrics * Assist Customer Service Supervisor, technical personnel and Sales in the resolution of customer issues as needed * Maintain accurate and precise records regarding RMAs, document information in company's database * Create "cases" and update entries as needed in the CRM to coordinate on site needs and communicate to team members

Qualifications:

* 2 years' experience in RMA, customer service, electrical/mechanical technical support preferred * Self-motivated with strong multi-tasking and time management skills * Excellent written and verbal communication skills with exemplary attendance and punctuality * Strong interpersonal skills with ability to work cooperatively with customers and other department personnel * Excellent computer operation skills including all of the Microsoft Office Suite programs (Advanced Excel skills including data export, creating and mana To view the full job description, click here

Keywords: Hypertherm Inc., Kent , Customer Service Inventory Specialist, Other , Kent, Washington

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