Front Desk Agent

Company: Hampton Inn & Suites by Hilton - Seattle/Kent
Location: Kent
Posted on: May 3, 2021

Job Description:

Job Purpose: Serves guests by completing registration; controlling room assignments.

Duties: * Welcomes guests by greeting them; answering questions; responding to requests.

* Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards.

* Establishes credit by verifying credit cards or obtaining cash.

* Directs guests to room by showing location on hotel map; calling bellhop.

* Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.

* Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.

* Maintains records by entering room and guest account data.

* Collects revenue by entering services and charges; computing bill; obtaining payment.

* Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements.

* Secures guests' valuables by placing valuables in safe deposit box.

* Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications: Customer Service, People Skills, Quality Focus, Professionalism, Energy Level, Multi-tasking, Dependability, Thoroughness, Phone Skills, Data Entry Skills, Listening

Keywords: Hampton Inn & Suites by Hilton - Seattle/Kent, Kent , Front Desk Agent, Other , Kent, Washington