KentRecruiter Since 2001
the smart solution for Kent jobs

Customer Service Representative II - 196993-en_US

Company: Con-way Truckload
Location: Kent
Posted on: May 3, 2021

Job Description:

Delivering a world-class customer service experience.

Join XPO Logistics, a company named among the world's most admired by Fortune and one of America's best employers by Forbes. As a Customer Service Representative II, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, you'll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion. As a part of the XPO team, you'll have a starring role in helping us continue to provide daily freight solutions for our global customers.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day: Assist customers and business partners via telephone and email Handle customer complaints in a calm, professional manner Diagnose, assess and resolve problems or issues Monitor progress of delivery routes Scan haul-away pods and verify stamps Process changes or cancellations to delivery orders

What you need to succeed at XPO:

At a minimum, you'll need: 1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues. Experience with Microsoft Office (Word, Excel, & Outlook)

It'd be great if you also have: High school diploma or equivalent Experience with Microsoft Office and other business-related applications Experience in a call center environment Bilingual English/Spanish Strong customer service skills with the drive to resolve issues Excellent organizational skills The ability to thrive under pressure while delivering solutions that exceed customer expectations

Be part of something big.

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Keywords: Con-way Truckload, Kent , Customer Service Representative II - 196993-en_US, Other , Kent, Washington

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Warehouse Associate (Immediately Hiring) - Earn up to $17.75/hr
Description: div style 'display:flex border:0px solid black important flex-direction:column ' div style 'display:flex width:100 ' div style 'flex:1 border:0px solid black important ' div class sfdc richtext (more...)
Company: Amazon
Location: Sammamish
Posted on: 05/12/2021

Material Handler (Immediately Hiring) - Earn up to $17.75/hr
Description: div style 'display:flex border:0px solid black important flex-direction:column ' div style 'display:flex width:100 ' div style 'flex:1 border:0px solid black important ' div class sfdc richtext (more...)
Company: Amazon
Location: Sammamish
Posted on: 05/12/2021

Amazon Warehouse Attendant (Overnight Shifts Available) - Earn up to $17.75/hr
Description: div style 'display:flex border:0px solid black important flex-direction:column ' div style 'display:flex width:100 ' div style 'flex:1 border:0px solid black important ' div class sfdc richtext (more...)
Company: Amazon
Location: Sammamish
Posted on: 05/12/2021


Amazon Warehouse (Immediately Hiring) - Earn up to $17.75/hr
Description: div style 'display:flex border:0px solid black important flex-direction:column ' div style 'display:flex width:100 ' div style 'flex:1 border:0px solid black important ' div class sfdc richtext (more...)
Company: Amazon
Location: Sammamish
Posted on: 05/12/2021

Amazon Warehouse Assistant (Overnight Shifts Available) - Earn up to $17.75/hr
Description: div style 'display:flex border:0px solid black important flex-direction:column ' div style 'display:flex width:100 ' div style 'flex:1 border:0px solid black important ' div class sfdc richtext (more...)
Company: Amazon
Location: Sammamish
Posted on: 05/12/2021

Amazon Warehouse (Night Shifts Available) - Earn up to $17.75/hr
Description: div style 'display:flex border:0px solid black important flex-direction:column ' div style 'display:flex width:100 ' div style 'flex:1 border:0px solid black important ' div class sfdc richtext (more...)
Company: Amazon
Location: Sammamish
Posted on: 05/12/2021

Material Handler (Night Shifts Available) - Earn up to $17.75/hr
Description: div style 'display:flex border:0px solid black important flex-direction:column ' div style 'display:flex width:100 ' div style 'flex:1 border:0px solid black important ' div class sfdc richtext (more...)
Company: Amazon
Location: Sammamish
Posted on: 05/12/2021

Warehouse Worker (Immediately Hiring) - Earn up to $17.75/hr
Description: div style 'display:flex border:0px solid black important flex-direction:column ' div style 'display:flex width:100 ' div style 'flex:1 border:0px solid black important ' div class sfdc richtext (more...)
Company: Amazon
Location: Sammamish
Posted on: 05/12/2021

Amazon - Hiring Immediately (Full-time Overnight Shifts Available) - Earn up to $20.05/hr
Description: div style 'display:flex border:0px solid black important flex-direction:column ' div style 'display:flex width:100 ' div style 'flex:1 border:0px solid black important ' div class sfdc richtext (more...)
Company: Amazon
Location: Sammamish
Posted on: 05/12/2021

Amazon Warehousing Worker (Overnight Shifts Available) - Earn up to $17.75/hr
Description: div style 'display:flex border:0px solid black important flex-direction:column ' div style 'display:flex width:100 ' div style 'flex:1 border:0px solid black important ' div class sfdc richtext (more...)
Company: Amazon
Location: Sammamish
Posted on: 05/12/2021

Log In or Create An Account

Get the latest Washington jobs by following @recnetWA on Twitter!

Kent RSS job feeds