Intake Specialist - Housing and Essential Needs Program (HEN)
Company: Catholic Community Services of
Location: kent
Posted on: May 3, 2021
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Job Description:
$18.55+ DOE. This is a full-time position with medical, dental,
and vision insurance and geneorus paid leave. Locations Seattle and
Kent PROGRAM DESCRIPTION: Housing and Essential Needs is a statewide program and Catholic
Community Services has contracted with King County to implement and
deliver the prevention services locally. DSHS clients deemed
eligible by DSHS (Department of Social and Health Services) to
receive prevention funding to cover rental and/or utility expenses.
Program staff will be located in offices throughout King County. It
is anticipated that 1,700 people will receive assistance through
the prevention program in King County. POSITION DESCRIPTION: The Intake Specialist conducts brief phone assessments with
clients to verify initial eligibility and then they schedule
qualified clients for a full assessment in the appropriate office.
The intake line receives over 3,000 calls a month and staff
schedule nearly 2,500 appointments a month. Intake Specialist
answers client questions and provide basic information and referral
for services in King County. The Intake Specialist assists with the
EN bank which sees on average of 50 to 100 clients weekly. Responsibilities Scheduling * Answer the main program phones receiving over 3,000 calls a
month professionally and with compassion for the client's
situation. * Verify client enrollment through the DSHS Benefit
Verification System. * Schedule nearly 1,000 appointments a month
clients for an assessment with one of the Prevention Coordinators
following specific program policies and procedures. * Manage the
schedule for eight Coordinators in six offices throughout King
County. * Research and referral of client resources. Inquiries from
Public Inquiries from Public * Follow communication procedures as defined by HIPPA and agency
standards on proper handling of protected information. *
Troubleshooting client issues with clients, landlords, other social
service agencies, DSHS, and family/friends of clients. * Assist
walk-in clients with scheduling questions, picking up of Essential
Needs items, dropping off paperwork and answering basic questions
about the program.Data Entry Data Entry * Ensure client records are kept in accordance with agency and
program standards. * Input client level data on a regular basis
into various data collection systems following specific data entry
policies and procedures. * Administration work as assigned which
may include updating databases, maintaining spreadsheets,
organizing and archiving client files, writing meeting minute
notes, etc. Essential Needs Bank * The Intake Specialists also assist with distributing a high
volume of high value transportation assistance items, such as orca
LIFT cards valued at $54 each, to clients during the weekly bank. *
Assist with unloading and organizing of the storage room of
essential need items. * Serve clients at the Essential Needs bank
by distributing transportation assistance and hygiene and cleaning
items. * Check database to make sure client is eligible for
assistance and follow specific documentation procedures insuring
accuracy and completeness. Other * Attend trainings required of employees as scheduled. *
Participate as team member in staff and supervisory meetings as
required. * Contribute to and support a positive, team-oriented,
culturally-diverse work environment. * Perform other job-related
duties as assigned. * Observe/follow guidelines on confidentiality
rights of clients and respect their privacy. * Maintain accurate
record of hours worked and turn in timesheets on schedule. Qualifications * Associates degree in social services or a related field, or
commensurate experience in social services. * Understanding of
problems homeless people often face, including alcohol and drug
abuse, mental illness, domestic violence, and long-term
homelessness. * Excellent written and oral communication. *
Excellent office computer skills and phone skills. * Applicant must
successfully pass required background checks prior to an offer of
employment. * Ability to work independently in addition to working
as a member of a team. * Demonstrates the necessary attitudes,
knowledge and skills to deliver culturally competent services and
work effectively in multi-cultural situations. * Support and uphold
the mission, beliefs and values of Catholic Community Services and
Catholic Housing Services. * Support and contribute to a creative,
collaborative and respectful environment that promotes teamwork. *
Criminal history background checks are required prior to
employment. PREFERRED QUALIFICATIONS: * Customer service experience in call center setting. *
Bachelor's degree or higher in Social Work or a related field. *
Experience providing information and referral. * Fluency in second
language that is spoken by a substantial number of HEN
recipients.
Keywords: Catholic Community Services of, Kent , Intake Specialist - Housing and Essential Needs Program (HEN), Other , kent, Washington
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