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Sales Support - Quality Assurance

Company: Safe Streets USA
Location: Kent
Posted on: May 3, 2021

Job Description:

We are seeking a talented Sales Support - Quality Assurance Representative to join our successful inside sales team in Kent, WA. This is not a sales position, but instead a supportive & administrative role for our call center. You will be considered the "go-to person" for the center; someone our Sales Managers and Leadership Team can rely on. The ideal candidate will have a high-level of energy & a strong presence on the sales floor, a go-getter mentality, and a willingness to learn all of the ins and outs to the position.

Some of the core responsibilities include:

  • Review sales agent notes in CRM for accuracy
  • Listen to cancellation calls and provide recommended feedback to sales agents
  • Live call reviews and one-on-one coaching
  • Contact our network of technicians for any routing/scheduling arrangements
  • Being a "closer" by taking over escalated calls
  • Generate various reports as needed

Shifts are from 6am to 12pm and 12pm to 6am

Keywords: Safe Streets USA, Kent , Sales Support - Quality Assurance, Other , Kent, Washington

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