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Customer Service / Relocation Consultant (Rental) (3814-263)

Company: Graebel Relocation Services Worldwide
Location: Kent
Posted on: June 6, 2021

Job Description:

Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They're innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional and then we raise it with fresh ideas, leading tools and innovative approaches, and it's all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We're looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you're ready for a new career opportunity, we'd like to hear from you! Here's to the world ahead.

Corporations contract with Graebel as a trusted supplier for relocating their employees. If a client company would like to move a specific employee from one city to another, then our relocation division works with that employee to administer his or her benefits within the parameters of that company's policy or policies.

The needs of the business can vary depending on the time of the year, and summer is often (but not always) the busiest season. There are peaks of heavy volume throughout the year, and the Rental Consultant must be able to accommodate the amount of work that is required. This may require working beyond a standard work week throughout the year.

We need an individual who enjoys working and helping customers during stressful circumstances, so a deep desire to help them, using your excellent customer service skills, is paramount. Because we work in a very fast-paced, high-volume environment, you need to be highly organized with a keen sense of priorities and time-management. Our Consultants work in a team environment, so the ability to pitch in when needed is a must.

Below is a sample list of tasks a Rental Consultant may perform:

  • Manage a caseload of transferees who are currently renting a home at their origin, audit expense report reimbursement, and ancillary services
  • Administer client relocation policy to transferees moving within the U.S. and/or Canada
  • Coordinate authorized relocation services including shipment of household goods, home rental assistance, temporary housing, househunting trips, real estate agent placement, etc.
  • Acquire and maintain some knowledge of IRS rules and regulations regarding relocation
  • Counsel transferees regarding the expense management process
  • Identifies and builds relationships with third party service providers and other internal departments
  • Understand and meet services level agreements
  • Update the Company systems with relevant information about the transferee and his/her move
  • Other duties as required

Required Skills

Outstanding customer service skills. Strong organization, time management, and problem-solving abilities. Ability to work both independently and as a team. Professional demeanor in all areas (e-mail, phone, in person). Strong problem solving and critical thinking skills.

Preferred Skills: MS Office proficiency. 1-3 years of general office. Any relocation or real estate experience. Extensive phone usage.

Required Experience

Working knowledge of Microsoft Outlook. Bachelor's degree is preferred; however, related experience in Real Estate or Relocation will be considered in lieu of formal education.

Graebel Companies, Inc. is an EEO/AA Employer M/F/Disabled/Vet

Keywords: Graebel Relocation Services Worldwide, Kent , Customer Service / Relocation Consultant (Rental) (3814-263), Other , Kent, Washington

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