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CRN1144 - Appliance Repair Senior Expert

Company: Asurion
Location: Kent
Posted on: January 8, 2022

Job Description:

Job Description: $5,000 Sign On Bonus after 90 Days of Employment Company Provided Van Monthly Incentive Plan Plus CommisionFull Time Hours: Minimum of 5 days/week between 7:00 a.m. - 6:00 p.m local time; Weekend shifts provided per business needs; Exact shifts provided after TrainingOverviewThis is the perfect role for any service repair expert ready to grow their repair skills with provided training and support! Here at Asurion -, helping people is what we do best. For more than 20 years, we've partnered with companies like Amazon -, GE -, and Samsung - to protect, repair, and replace devices and appliances for millions of people around the world. Now, we're offering a new way to help-and that's where we need you. Our Senior Appliance Repair Technicians are the face of Asurion and heroes to our customers with broken TVs and appliances . As we expand our Asurion Appliance+ program, we're looking for talented repair technicians to join our team to help provide hassle-free support. Whether you're just starting out or have years of experience, we have openings-and a lot to offer, from competitive pay and healthcare benefits to tuition reimbursement and ongoing training.Our Senior Appliance Repair Technicians travel in a fully equipped Mobile Repair Unit (Van) and provide on-site diagnosis and repair. Our Technicians upsell our customers on additional Asurion products to allow our customers to stay connected with our products and services.What You Will Do--- Masterfully completes all appliance repairs and meet or exceed Asurion quality standards--- Train team of technicians to work efficiently with all customers and parts and ensure effectiveness of all site operations according to objectives--- Use personal vehicle with travel to and from the Forward Stocking Location (up to 60 miles each way) and using company vehicle to travel to several customers' locations throughout a designated region--- Drive company vehicle safely and responsibly to and from customer locations in a variety of situations including heavy traffic and inclement weather--- Learn and apply the details of the Appliance+ and other Connected Home products, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs--- Bring sales experience to consistently sell the Appliance+ and other Connected Home products and Serve, Solve, and Sell on every customer interaction--- Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurion core values --- Maintain truck stock inventory within the prescribed company guidelines and standards--- Complete all required OEM/brand technician training and proactively seek to remain a knowledgeable expert in the repair industry--- Complete Training Certification for all applicable lines of business and appliance manufacturers--- Utilize company provided handheld device to update work order status in a timely mannger--- Accurately track working hours, including lunch breaks--- Duties, responsibilities, and activities may change at any time with or without noticeYou are a Good Fit if You Have--- Minimum of 5 years' experience as an appliance repair technician, including sealed system proficiency--- EPA (refrigerant handling) certification is required--- Customer Service experience and ability to interact with customer for extended periods--- Ability to use basic hand tools and industry diagnostic and repair equipment (Volt-ohm meter, Amprobe, CO detector, etc.)--- Experience selling and upselling to customers--- Valid driver's license and satisfactory driving record with at least 1 year of driving experience--- Strong problem-solving skills, attention to details, organized, and results oriented--- Strong interpersonal skills, effective verbal, and written communications--- Ability to establish priorities and proceed with objectives with minimal supervision--- Positive attitude and dedication to teamwork--- A comfort around dogs, cats, and other pets that may be present in the customers' homes--- Ability to work flexible hours, including weekends and holidays--- High school diploma or GEDWe Take Care of You--- Earn up to 20-25% on top of hourly rate for sales of Appliance+ and other Connected Home products--- Competitive and incentive-based pay--- Benefits including health, dental, and vision--- Retirement Savings Plan (401k with employer match)--- Paid time off and paid holidays--- Tuition reimbursement program--- Ongoing training to grow your skills--- Techline support

Keywords: Asurion, Kent , CRN1144 - Appliance Repair Senior Expert, Other , Kent, Washington

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