Customer Service Rep
Company: The Viking Corporation
Location: Kent
Posted on: June 24, 2022
Job Description:
Join a global leader in fire protection! Viking is looking to
add a Customer Service Representative in our Kent, WA location.
- In-demand, sustainable products
- Great Benefit Package including: Tuition Reimbursement Program,
Vacation after 90 days, Immediate eligible for Company Paid
Holidays, Health Ins options with BCBS, Dental/Vision plans, Life
Insurance policy, Generous 401k Retirement Plan, Exercise/Fitness
Benefits, and more!
Provides full-service account management regarding products and
services, including pricing, availability, and shipping information
Responds thoroughly and timely to inquiries, via phone, email, or
directly to customers, within an industrial distribution
environment.RESPONSIBILITIES:
- Processes requests for orders, quotations, follow-up on
quotations, customer returns/credits in a manner consistent with
company policies and standards.
- Works with sales, fabrication, credit, inventory control, and
warehouse personnel and other various departments to facilitate the
needs of the customer.
- Investigates order entry, shipping, and billing errors and
coordinate solutions with the appropriate departments and follow it
through to completion.
- Utilizes the online learning system to understand the technical
aspects of products and services to a degree that effectively
facilitates the order process and demonstrates an acceptable level
of competence as defined by management.
- Ensuring access to all current company literature and technical
information available online and utilizing them as it relates to
products and services offered.
- Represents the company at all times in a professional manner
and effectively communicates verbally and in writing with the focus
of meeting customer timelines and upholding company standards.
- Increase sales by emphasizing promotions and add on sales at
the point of order through product knowledge and opportunity
recognition.
- Follows up with customers to ensure they are kept informed of
the status of their request.
- Cultivates and maintain relationships with customers and
suppliers with regard to service.
- Completes training curriculum
- Follows all company policies and incorporates Standard
Operating Procedures (SOP's).
- Performs other duties as assigned.REQUIREMENTS:
- Minimum of 1 year in customer service or sales experience.
- Demonstrated strong computer skills (JDE experience
preferred).
- Basic computer skills. Microsoft Windows and Office products
are a plus.
- 1 year working in a multitask environment while under time
constraints.
- Basic arithmetic skills. Works well with whole numbers,
fractions, decimals and measurements.
- English is required for the U.S; Spanish is required for Latin
America
Required
Keywords: The Viking Corporation, Kent , Customer Service Rep, Other , Kent, Washington
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