Customer Service Rep

Company: The Viking Corporation
Location: Kent
Posted on: June 24, 2022

Job Description:

Join a global leader in fire protection! Viking is looking to add a Customer Service Representative in our Kent, WA location.

• In-demand, sustainable products
• Great Benefit Package including: Tuition Reimbursement Program, Vacation after 90 days, Immediate eligible for Company Paid Holidays, Health Ins options with BCBS, Dental/Vision plans, Life Insurance policy, Generous 401k Retirement Plan, Exercise/Fitness Benefits, and more!
  Provides full-service account management regarding products and services, including pricing, availability, and shipping information Responds thoroughly and timely to inquiries, via phone, email, or directly to customers, within an industrial distribution environment.RESPONSIBILITIES:
  • Processes requests for orders, quotations, follow-up on quotations, customer returns/credits in a manner consistent with company policies and standards.
  • Works with sales, fabrication, credit, inventory control, and warehouse personnel and other various departments to facilitate the needs of the customer.
  • Investigates order entry, shipping, and billing errors and coordinate solutions with the appropriate departments and follow it through to completion.
  • Utilizes the online learning system to understand the technical aspects of products and services to a degree that effectively facilitates the order process and demonstrates an acceptable level of competence as defined by management.
  • Ensuring access to all current company literature and technical information available online and utilizing them as it relates to products and services offered.
  • Represents the company at all times in a professional manner and effectively communicates verbally and in writing with the focus of meeting customer timelines and upholding company standards.
  • Increase sales by emphasizing promotions and add on sales at the point of order through product knowledge and opportunity recognition.
  • Follows up with customers to ensure they are kept informed of the status of their request.
  • Cultivates and maintain relationships with customers and suppliers with regard to service.
  • Completes training curriculum
  • Follows all company policies and incorporates Standard Operating Procedures (SOP's).
  • Performs other duties as assigned.REQUIREMENTS:
    • Minimum of 1 year in customer service or sales experience.
    • Demonstrated strong computer skills (JDE experience preferred).
    • Basic computer skills. Microsoft Windows and Office products are a plus.
    • 1 year working in a multitask environment while under time constraints.
    • Basic arithmetic skills. Works well with whole numbers, fractions, decimals and measurements.
    • English is required for the U.S; Spanish is required for Latin America
      
      Required
      Preferred

      Job Industries

      • Installation & Repair

Keywords: The Viking Corporation, Kent , Customer Service Rep, Other , Kent, Washington