Customer Service Administrator

Company: Hytek Finishes Co.
Location: Kent
Posted on: January 27, 2023

Job Description:

Customer Service Administrator

Job Overview

Title: Customer Service Administrator

Reports to: Inside Sales Manager

Location: Kent, WA

Type: Non-Exempt, Full-Time

Schedule Type: Monday Friday day shift

Position Summary

The Customer Service Administrator is responsible for bringing in customer orders, providing status through reports and email, assisting in resolving internal and external issues. Develop meaningful relationships with customers to encourage trust and loyalty. Works closely with estimating, production supervisors, leads, QA, and shipping teams to ensure appropriate order status is given to the customers.

Responsibilities

* Monitors the flow of orders between departments to ensure scheduled due dates are met.
* Communicates with department supervisors/leads/coordinators to ensure that orders meet schedules.
* Communicates information to customer about any problems or due date changes.
* Expedites "hot jobs" to meet customer needs.
* Promotes Quality Assurance's efforts by ensuring timely reporting of questions, concerns, or damage regarding job processing.
* Works with co-workers as well as with the Continuous Improvement team to proactively improve processes and correct issues in a positive and productive manner.
* Produce and analyze reports from ERP/MRP and other information systems.
* Able to resolve semi-difficult customer situations and request with support as needed.
* Ability to multitask a variety of customer accounts and coordinate with supporting departments such as NPI, Planning, Estimating and Operations.
* Use Boeing Exostar and CMES Portals.
* Update and monitor jobs in Syteline.
* Use Power BI to run and analyze reports.
* Other duties as assigned.

Qualifications

* ERP knowledge with an understanding of ERP functionality (Infor Syteline a plus).
* Exhibits a high level of motivation and sense of urgency.
* Excellent communication and interpersonal skills with a focus on customer service.
* Ability to work calmly under pressure and with frequent interruptions.
* Team player with a proactive, positive attitude and strong sense of self-motivation, accountability, responsibility and bias for action.
* Proficient with MS Suite.
* Ability to learn quickly, adapt easily to a changing environment while utilizing skills of innovative and process driven management.
* Must also be able to perform well under pressure due to deadlines, industry quality requirements, able to react to high volume, fast paced and short turn-around time customer and management requests and requirements.
* Must be able to manage workload using established procedures with a limited degree of supervision.
* Must be authorized to work in the U.S. An export license is required for non-US persons.

Education/Previous Experience Requirements

* 2-5 years customer service experience.
* Prefer to have someone with experience in an aerospace manufacturing environment.

Essential Mental/Physical Demands

Extensive use of hands in writing, use of computer and other office equipment. Sitting for long periods of time in an office environment. Ability to lift and carry up to 25 lbs. on an occasional basis. Within the production environment, you may be occasionally exposed to moving mechanical parts, fumes or airborne particles, and fumes from metal finishing chemicals. Temperatures in the production environment can fluctuate with outside weather conditions. Safety glasses are required in the production environment.

Full benefits package includes: Medical, Dental, Vision, 401(k) matching, Profit Sharing Plan, 3-weeks paid time off to start, paid community service day, tuition reimbursement, parental leave, short term disability, long term disability, life insurance, accidental death & dismemberment insurance, long-term care plan options, 10 paid holidays, prescription safety glasses benefit, and onsite health services that includes access to a massage therapist.

Salary Range for position: $23.00 - $40.00 per hour

Application Process

Please apply at www.hytekfinishes.com/careers with an up-to-date resume and your current contact information. If you are a qualified candidate, we will set you up with a 30-minute phone call with a recruiter to learn more about your experience and to tell you more about the job, compensation, and benefits. The recruiter will reach out should we move forward with the next steps.

Hytek Finishes is an equal opportunity employer. It is Hytek's policy to make all employment decisions without regard to an individual's sex, gender (including pregnancy, childbirth, breast feeding, and related conditions), sexual orientation, gender identity, gender expression, race (including traits historically associated with race, including hair texture and protective hairstyles such as braids, locks and twists), creed, religion (including religious dress and grooming), color, national origin, ancestry (including association, affiliation, or participation with persons or activities related to national origin, English-proficiency or accent or immigration status), physical or mental disability, medical condition, genetic information, marital or domestic partner status, age, veteran or military status, and any other categories protected by applicable state, local, or federal law. M/F/Disability/Protected Vet

Department: Production Administration-012980

This is a non-management position

This is a full time position

Keywords: Hytek Finishes Co., Kent , Customer Service Administrator, Other , Kent, Washington