CUSTOMER CARE REPRESENTATIVE I

Company: BrightSpring Health Services
Location: Kent
Posted on: March 16, 2023

Job Description:

PharMerica Pharmacy Technician License Fees: We've Got You Covered! New hires and current employees are eligible for reimbursement for license fees as required. Hours: Sunday - Thursday, 1pm to 9:30pm; Tuesday - Saturday, 1pm to 9:30pm; Monday - Friday, alternating weekends Required Certifications and skills: Valid Washington State Pharmacy Tech License or Assistance License, Tech Trainee Benefits Offered Include: Daily Pay - Flexible schedules Shift differential Health, dental, vision and life insurance benefits Company paid STD and LTD Tuition Assistance Employee Discount Program 401k Paid time off Tuition reimbursement Non-retail/Closed-door environment Company Overview: We are a closed-door pharmacy where you can focus on fulfilling the pharmaceutical needs of hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. - We offer a -non-retail pharmacy environment. - Our organization is in high growth mode, which means advancement opportunities for individuals who are looking for career progression! -If your passion is service excellence and top-quality care come join our team and apply today! Are you the super-star multitasker type, strong in administration skills? Our Administrative and Clerical positions support the business from multiple locations and via various functions across the nation. Read below for information on this opportunity and apply today! --- Answer all contact center calls within 3 rings, (18 seconds)
--- Document all call information according to standard operating procedures.
--- Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs.
--- Meet quality assurance requirements and other key performance metrics.
--- Facilitate resolution on customer complaints and problem solving.
--- Process orders, route calls to appropriate resource, and follow up on customer calls where necessary.
--- Pays attention to detail and has great organizational skills.
--- Customer service oriented with excellent verbal and written communication skills.
--- Possesses great listening skills and can handle stressful environment.
--- Flexible with the actual work and the hours of operation. --- High School Diploma and 2 years of call center experience or 2 years of related experience which includes 6 months or more in a fast-paced work environment
--- 2 year degree (or higher) and 1 year call centere experience or 2 years of exact work experience
--- Exact experience must be having worked in a customer facing role within home care (HME, IV or HH). Knowledge of medical terminology, claims and accounts receivable is preferred
--- Related experience includes experience in health care, financial or insurance customer service, claims, billing or a call center environment PharMerica is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations and post-acute care organizations. PharMerica isone of the nation'slargest pharmacy companies. PharMerica offers unmatched employee development, exceptional company culture, seemingly endless opportunities for advancement and the highest hiring goals in decades. For more information about PharMerica, please visitwww.pharmerica.com. Follow us onFacebook,Twitter, and LinkedIn.

USD $18.00 - $22.00 / Hour

Keywords: BrightSpring Health Services, Kent , CUSTOMER CARE REPRESENTATIVE I, Other , Kent, Washington