Customer Service Rep-SCH

Company: Headquarters
Location: Kent
Posted on: March 16, 2023

Job Description:

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of "doing what is right as a human being". Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.

As a Customer Service Rep-SCH, you will be responsible for a fleet of business document output devices -printers and copiers at customer locations with a focus to maximizing uptime, utilization and user satisfaction. Manages inventory and device service, assists site team members in developing, implementing and managing ongoing site operations. You will be Representing Kyocera in a professional and positive light in a pristine office/research/hospital environment near UW.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn't come around every day.

Major Duties and Responsibilities

Monitors all facets of the fleet program to ensure that performance standards are maintained and client requirements (contracted service levels) are consistently met

Engages Kyocera management and resources to anticipate and prevent problems, as well as to remedy problems as they occur

Acts as a supporting interface to both internal and external clients in resolving performance issues

Monitors paper and toner supply procurement levels and distribution program, as well as an onsite inventory of key parts and supply items

Monitors Call/Support Center activity to ensure service response requirements are met, and that parts arrive in support of dispatched service technicians at the appropriate place and time

Helps coordinate machine moves, machine removals and new machine installations

Manages the collection of periodic meter readings, including review and validation

Acts as an advocate for the customer in all matters concerning the fleet reporting and other support as required

Conducts periodic client satisfaction surveys

Together with the Sales team, provides a semi-annual executive overview of emerging business printing technology and industry trends Supports the Service Team

Performs other duties as assigned

May travel between customer locations within greater Seattle Area

Shift assignments may include a weekend day, holiday or evening shift.

Ability to lift as much as 1 case of paper (50 lbs.)

Qualifications

Required:

Typically requires:

A High School diploma or GED and some work experience

Prior experience managing large-scale fleet implementations a plus

Requires basic Printer, Multi-Function Printer and Multi-Function Device knowledge

A track record of success in customer service

Ability to pass drug and background check

Preferred:

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time to time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

ID: 2023-2197

External Company URL: http://usa.kyoceradocumentsolutions.com/americas/jsp/Kyocera/home.jsp

Street: 18014 72nd Avenue South

Keywords: Headquarters, Kent , Customer Service Rep-SCH, Other , Kent, Washington