Customer Service Rep-SCH
Company: Headquarters
Location: Kent
Posted on: March 16, 2023
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Job Description:
When you join Kyocera Document Solutions America, Inc. you are
joining an organization that is deeply rooted in the Philosophy of
"doing what is right as a human being". Through this Philosophy,
our employees are passionate about providing best in class customer
service through efficiency, accountability and a sense of urgency
all while putting knowledge to work to drive change.
As a Customer Service Rep-SCH, you will be responsible for a fleet
of business document output devices -printers and copiers at
customer locations with a focus to maximizing uptime, utilization
and user satisfaction. Manages inventory and device service,
assists site team members in developing, implementing and managing
ongoing site operations. You will be Representing Kyocera in a
professional and positive light in a pristine
office/research/hospital environment near UW.
The chance to do something meaningful, to challenge yourself, to be
a part of change in an industry, to influence change doesn't come
around every day.
Major Duties and Responsibilities
Monitors all facets of the fleet program to ensure that performance
standards are maintained and client requirements (contracted
service levels) are consistently met
Engages Kyocera management and resources to anticipate and prevent
problems, as well as to remedy problems as they occur
Acts as a supporting interface to both internal and external
clients in resolving performance issues
Monitors paper and toner supply procurement levels and distribution
program, as well as an onsite inventory of key parts and supply
items
Monitors Call/Support Center activity to ensure service response
requirements are met, and that parts arrive in support of
dispatched service technicians at the appropriate place and
time
Helps coordinate machine moves, machine removals and new machine
installations
Manages the collection of periodic meter readings, including review
and validation
Acts as an advocate for the customer in all matters concerning the
fleet reporting and other support as required
Conducts periodic client satisfaction surveys
Together with the Sales team, provides a semi-annual executive
overview of emerging business printing technology and industry
trends Supports the Service Team
Performs other duties as assigned
May travel between customer locations within greater Seattle
Area
Shift assignments may include a weekend day, holiday or evening
shift.
Ability to lift as much as 1 case of paper (50 lbs.)
Qualifications
Required:
Typically requires:
A High School diploma or GED and some work experience
Prior experience managing large-scale fleet implementations a
plus
Requires basic Printer, Multi-Function Printer and Multi-Function
Device knowledge
A track record of success in customer service
Ability to pass drug and background check
Preferred:
Note
This is a general description of the duties and responsibilities
most frequently required of this position. The company may from
time to time request that the incumbent perform other related tasks
and assume reasonable responsibilities that have not been
specifically included in this description.
ID: 2023-2197
External Company URL:
http://usa.kyoceradocumentsolutions.com/americas/jsp/Kyocera/home.jsp
Street: 18014 72nd Avenue South
Keywords: Headquarters, Kent , Customer Service Rep-SCH, Other , Kent, Washington
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here to apply!
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