SPC/HOPWA Program Supervisor (STHS)
Company: CCSWW
Location: Kent
Posted on: March 18, 2023
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Job Description:
Full-time position starting at $24.60 - $27.36/hr (D.O.E) with
COMPETITIVE BENEFITS INCLUDE:
Medical, Dental, Vision, Life Insurance and Long-Term
Disability
Health Savings Account and Flexible Spending Account
Generous PTO, paid sick time, 15 days of paid vacations, 13 days of
paid holidays, plus a personal holiday
CCS/CHS 403(b) Employee Saving Plan
Employee assistance program
Program Description
The Shelter Plus Care (SPC) and HOPWAvouchers provide permanent
housing and support to people with underlying medical or mental
health conditions. These programs leverage the Foundational
Community Supports (FCS) case management program to provide the
required supportive services. Housing is scattered throughout King
County in market rate units selected by clients. Staff will often
travel throughout King County to meet with clients and provide
services in their community.
Position Description
Program Supervisor is responsible for day-to-day operations of the
SPC and HOPWA team, ensuring case managers are adhering to program
best practices and complying with the requirements of the
organization and the grant. The Program Supervisor is also
responsible for ensuring that expenditures, enrollments, and
outcomes are properly reflected in the database. This position will
be responsible for the oversight of 2 case manager positions
reporting to this position.
Supervision of Housing Case Managers:
In coordination with the Program Manager, screen applicants,
interview and hire Housing Case Managers.
Train and supervise Housing Case Management staff (2
positions).
Oversee Housing Case Management staff professional development and
ongoing training.
Provide regular and consistent performance reviews for Housing Case
Managers.
Ensure proper reporting of program data and monitor achievement of
expected goals
Develop and support a positive, team-oriented work environment.
HOPWA and SPC reauthorizations are completed and entered in a
timely
Supervise FCS Service provision and ensure HIPPA Compliance
Program Operations:
Assist in the quality improvement process that includes: data
quality, contract compliance, file reviews, HMIS management reports
and other system management reports and make recommendations to
improve service delivery to clients, provider community and
funders
Ensure client records are kept in accordance with agency standards
amongst their program.
Build and maintain effective relationships with program
partners.
Financial Responsibility:
Review and approve Accounts Payable forms.
Assist case managers in accurately requesting and documenting
purchases and credit card expenses
Support Program Manager in monitoring the overall program budget
and in any course corrections which need to be made.
General Responsibilities:
Observe/follow confidentiality guidelines and client privacy.
Maintain accurate record of hours worked and submit timesheets on
schedule.
Attend agency trainings as required.
Participate as team member in staff and supervisory meetings as
required.
Perform other job-related duties as assigned.
Job Conditions
This position requires the employee to work in an environment where
there is a great deal of pressure to place families in housing
quickly; there may be times when working conditions include
interruptions and interactions with family members who are
angry/upset and/or dealing with mental health and substance abuse
issues. Extensive use of telephones, computers and related office
equipment will be required.
Physical and Mental Acuity Requirements
The requirements described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions.
Able to prioritize multiple tasks, and to work independently and as
a team member.
Able to understand and observe safety rules.
Able to hear telephone rings, face-to-face and phone conversation,
door bells, and emergency alarms.
Able to speak clearly in person and on the telephone.
Able to hand write legibly.
Able to read normal size print and handwritten notes.
Able to sit for sustained periods of time.
Mobility/dexterity of hands/arms to enable keying into locked areas
as well as using office equipment.
Regularly able to perform duties as assigned.
Able to make independent decisions and apply sound judgment in
performing job duties.
Bachelor's degree in social services or a related field, equitable
experience in social
At least 2 years of experience in direct provision of social
services, preferably with homeless families.
Experience working with and understanding of data management
Understanding of problems homeless families often face, including
alcohol and drug abuse, mental illness, domestic violence, and
long-term
Understanding of barriers for homeless immigrant and refugee
Strong collaboration
Excellent written and oral
High level computer software skills, with ability to maintain and
use complex client software systems.
Commitment to working within the mission, goals and values of
Catholic Community
Preferred Qualifications
Master's degree or higher in Social Work or a related field.
One year supervisory experience.
Fluency in second language that is spoken by a substantial number
of King County Families.
Substitute Qualifications
ID: 2023-6862
External Company Name: CCSWW
External Company URL: http://www.ccsww.org
Keywords: CCSWW, Kent , SPC/HOPWA Program Supervisor (STHS), Other , Kent, Washington
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