Senior Systems Engineer, Generalist
Company: Prosum
Location: Kent
Posted on: September 13, 2023
Job Description:
IT System Engineer, Senior
Onsite. Location Options: Medford, OR - Portland, OR - Seattle,
WA
*Can work a 3 days in, 2 days out hybrid schedule*
Starting ASAP!
Must have:
- 3+ years of experience with systems - implementing &
administrating infrastructure on premises and in the cloud
- ***Systems include Active Directory, Azure Active Directory,
and Office 365 global administration
- Understanding of Hyper-V, VMWare and other virtualization
platforms
- Windows Server environments (5+ years)
- M365 (3+ years) - Must have Active Directory
- Network / Firewall / Switch experience (-3 Years)
- Experience designing and building - KC is not interested in
seeing any candidates that have primarily been "maintaining".
- ***Looking mostly for LAN and WAN configuration, setup, &
troubleshooting mostly They're not opposed to seeing "System Admin"
as the last / only role on a resume IF 1) the experience is within
a large, fast moving organization 2) The person had experience in
those roles with building / designing. They're a smaller shop, so
their version of "Level III" could be comparable to other
organizations "Admin" or "Level II".
Plus:
- Team lead / Manager / Mentor
- MSP Experience / IT Firm Experience
- Certs / Degrees
PERSONALITY PROFILE:
- Flexible. Able to work afterhours at times and participate in
on-call escalation shifts
- Ability and desire to provide exceptional customer service
- Ability and desire to stay current and informed on new,
upcoming, and planned cloud-based technologies from Microsoft and
potentially other providers
- Ability to challenge existing solutions and strategies in a
collaborative and constructive fashion with both colleagues and
partners
- Ability to act with a sense of urgency while paying attention
to detail
- Ability to multi-task effectively and thrive in a fast-paced
environment
- Ability to communicate in a positive, effective, and efficient
manner
- Ability to work independently and as part of a team
- Ability to prepare, organize and present information to
individuals and groups JOB SUMMARY
The Service Engineer (SE) is primarily responsible for providing
highest level of support (T3 technical expertise) to end users by
handling service requests that have been escalated by lower tiers.
Support will generally be provided, remotely, over the phone, or
via email however some onsite work may be necessary. They will be
required to develop solutions for complex network, desktop, and
server problems. They will have the ability to analyze existing
systems and make proactive recommendations for improvements.
Develops, maintains, and implements all systems, applications, and
networking configurations. The SE will also work to continuously
advance personal and organizational technical abilities. As a
senior team leader in the organization, the SE must be a champion
of the company culture, leading by example hold them to the highest
behavior standards.
ESSENTIAL FUNCTIONS OF THE JOB
- Thorough understanding of Hyper-V, VMWare and other
virtualization platforms
- Thorough understanding of Industry best practices for Windows
Server environments and associated roles and dependencies
- Provide mentoring, guidance and education to junior staff.
Provide feedback to junior staff, and work with the manager to
ensure their appropriate professional development
- Troubleshoot and resolve all tier 2+ escalated tickets,
including those associated with design, development, documentation,
analysis, testing or modification of the following, but not limited
to:
- Line of business applications
- Operating systems, or hypervisors (VmWare or Hyper-v)
- Hardware configurations (servers, firewalls, L2/L3 switches,
wireless and VoIP phones)
- Provide timely and business driven recommended solution for
Pre-Sales Engineering (PSE) requests
- Includes: systems analysis, consulting with users on business
objectives and recommending solutions that are supportable and fit
within the framework of our technology stack.
- Work alongside our vCIO team to support customers business and
technology strategies.
- Provide exceptional customer service while communicating ticket
updates to client frequently, and professionally.
- Continuously develop technical and professional skills by
learning from experiences, studying, and completing relevant
training or certification courses
- Seek to continuously improve operational efficiency through
automation and tool development
- Other duties as assigned SKILLS AND ABILITIES
- Ability and desire to provide exceptional customer service
- Ability to act with a sense of urgency while paying attention
to detail
- Ability to multi-task effectively and thrive in a fast-paced
environment
- Ability to communicate in a positive, effective, and efficient
manner
- Ability to work independently and as part of a team
- Ability to prepare, organize and present information to groups
of people
- Ability to work afterhours at times and participate with
on-call shifts
- Advanced technical skillset in LAN/WAN design and
troubleshooting
- Advanced technical skillset in Windows operating systems:
Windows (XP,7,8,10) Window Server (SBS,2008 R2,2012,2016,2019
etc.)
- Proficient with Microsoft Office Applications including Visio
EXPERIENCE REQUIREMENTS
- Minimum of five (5) years experience in an IT support or
consulting role
- Minimum of five (5) years experience witho365, Windows Servers
and supporting technologies.
- Minimum of five (5) years experiencewith LAN and WAN
configuration, setup, and troubleshooting
- Minimum of five (5) years experience providing excellent
exceptional service directly to end users EDUCATION / CERTIFICATION
REQUIREMENTS
- A BA/BS in related field is preferred
- One or more of the following industry certifications Azure,
o365, MCSA/E, CCNA/P, CCIE, are preferred though equivalent
experience can be substituted.
- Possesses valid driver's license and proof of insurance,
acceptable driving record. PHYSICAL REQUIREMENTS ESSENTIAL TO
PERFORM THE DUTIES OF THE JOB
- Frequently communicates with co-workers, customers, and vendors
in person, on the telephone, and on the computer to provide
assistance
- Frequently operates a motor vehicle while traveling to client
site
- Frequently exposed to outside elements when traveling to client
site
- Frequently sits and/or stands for long periods of time
- Frequently uses the computer with fingers and hands for
documentation, research, and troubleshooting
- Frequently works in a well-lit, tempered room
- Frequently views the computer to perform duties
- Frequently bends, stoops, kneels, or climbs when installing or
moving computers, monitors, servers, etc.
- Occasionally lifts objects such as office supplies, computers,
monitors, and servers with weight up to 50 pounds
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Keywords: Prosum, Kent , Senior Systems Engineer, Generalist, Other , Kent, Washington
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