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Service Coordinator

Company: Hermanson Company
Location: Kent
Posted on: September 15, 2023

Job Description:

Hermanson Company is a standout Mechanical company that has been doing business in the Puget Sound area since 1979. Over the last four decades we have grown from a family-owned sheet metal contractor to a partner led full-service mechanical construction, design and maintenance provider playing a significant role in the Seattle-area construction industry.By design, Hermanson is a special place to work. Our belief is that people do business with people they like. In keeping with that belief, we strive to hire and retain highly motivated people who are professional, ethically unwavering, and unrelenting in delivering quality results. We are focused on providing a workplace where high performance individuals come together to build dedicated teams driven to accomplish great things for our customers.People love working at Hermanson, because we all share the same Core Values:

  • Clients First Caring, win-win, value, quality and service attitude
  • Family Matters - Safety, wellness, stability, enjoyment and balance
  • Character Matters Integrity, accountability, passionate, and caring
  • Team - Trust, honesty, respect, reliable and inclusive
  • Appreciate Each other, our successes, and enjoy the journey
  • Learn, Grow, Innovate Challenge the status quo and always competeRole: In order to provide the best customer service to our customers, we have adopted a unique approach that encapsulates all areas of service solutions into a single source. Hermanson recognized that a customer may need more than just preventative maintenance for their equipment. The customer may be looking to repair, replace, or install. What better way to improve that search for information than having it all facilitated through a single person? The Account Facilitator serves as the primary point of contact for service agreement customers and acts as the customers advocate in insuring that the customers overall experience and the services Hermanson Company provides meets or exceeds the customers expectation.Responsibilities:
    • Be able to build relationship and provide excellent customer service for internal and external customers- going beyond your job description.
    • Excellent communication skills are essential in this role; whether verbal, non-verbal or written. Having the aptitude to recognize your audience and cater to that communication style is critical. As the nation continues to move towards electronic communication, communication will be more important than ever.
    • Manage the overall financial performance of assigned accounts and take the appropriate action to improve underperforming contracts.
    • Manage job file information and route the appropriate information to keep contract up to date and service location information current.
    • Perform contract renewals, addendums, and equipment audits. In our wholistic approach for account management, you will be expected to know all aspects as well as the execution of the maintenance or repair items.
    • Review of work orders and submittal into customer online portals for processing.
    • Work closely with accounting team to ensure proper payment of work performed on maintenances and additional service work.
    • Maintain and update the daily, weekly, and monthly work schedule for technicians assigned within your designated zone. Interface with other departments frequently to keep all paths of communication open regarding site projects, sales, etc. You will work closely within your established sales and service group to provide the highest quality of service available to the customer.
    • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public required.
    • Organize manpower and resources to maximize utilization.
    • Develop monthly forecasting of labor for technicians within zone and work with Service Supervisor to ensure work is completed and invoiced in month executed.Qualifications:
      • To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.
      • While performing the duties of this job, the employee is occasionally required to climb ladders, and lift and/or move objects up to 25 pounds.
      • Work within the established business hours.
      • Must be able to demonstrate the ability to operate a personal computer and have an intermediate level of understanding when using Microsoft Office products.
      • Must be able to work proficiently and effectively while working outside of the office. Due to COVID-19, there is a modified working schedule and all personnel need to be able to answer phone calls, have internet access during regular working hours, and be able to work without disruption. (working station will be provided).Education:
        • High school diploma or G.E.D. required.
        • A minimum of 4 years HVAC industry experience is a must.
        • Strong organizational skills and the ability to multi-task while still prioritizing is necessary.
        • Excellent customer service and communication skills are required.
        • Possess excellent communication skills both written and verbal. Ability to read, analyze and interpret business related reports, able to create sales proposals, business correspondence, and estimates.
        • Ability to add, subtract and apply basic mathematical equations to establish job cost, margin and markup.Hermanson provides great employee benefits:
          • Very Competitive Compensation w/ Bonus
          • Medical, dental, vision for employees (coverage available for dependents)
          • 401k retirement plan including 5% Company matching
          • Vacation and Sick Compensation (PTO), and Holiday Pay!
          • Disability income protection
          • Employee and dependent life insurance
          • Growth & Development Opportunities
          • In-House Company Training Programs
          • Certificate & Tuition Reimbursement
          • Wellness Program
          • Employee Assistance ProgramHermanson Co., LLP is proud to be an Equal Opportunity Employer. Hermanson does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Keywords: Hermanson Company, Kent , Service Coordinator, Other , Kent, Washington

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