Transportation Supervisor

Company: Wayfair
Location: Kent
Posted on: September 14, 2020

Job Description:

Transportation Supervisors are responsible for managing Transportation Specialists, ensuring that daily tasks are completed appropriately. OMs collect and analyze key terminal metrics using Wayfair-provided tools, identify successful processes, gauge team compliance with Wayfair SOPs, manage carrier relationships and performance, engage terminal staff with team-building activities, and update the team with important information related to safety, talent, and SOP changes.

What you'll do:

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• Manage a team of Transportation Specialists: keeping logs of performance, holding regular 1-on-1 and team meetings, and engaging the team in professional development conversations
  
• Address performance-based or behavioral issues in accordance with Wayfair policy
  
• Maintain positive carrier relationships and monitor carrier performance, holding regular meetings with carrier managers, and offering creative solutions
  
• Pull and post daily, weekly, and monthly terminal metrics, as well as analyzing key performance indicators to improve the customer experience
  
• Engage terminal staff with Wayfair-funded team events, posters, flyers, merchandise, and updates
  
• Measure compliance with Wayfair's standard operating procedures while adapting processes to the terminal's needs and sharing ideas to improve existing processes
  
• Be available as a backup exempt leader in the absence of the Terminal Manager, including to open and/or close, based on the Terminal Manager's direction
  
• Support Customer Service and other partner teams in efforts to maintain high customer satisfaction
  
  What Youll Need
  
  
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  • BA/BS in management, administration, supply chain, customer service, or 5+ years working experience in product distribution.
    
  • Comfort with delivering and improving upon KPIs.
    
  • A customer-centric approach, and the ability to build positive partnerships with internal and external groups to optimize performance.
    
  • Organizational and detail-oriented skills.
    
  • Strong leadership skills, ability to build and manage teams, and hold an engaging daily meeting with your team.
    
  • Proactive in identifying opportunities for improvement and driving process improvements.
    
  • Bi-lingual is a plus.
    
    
    Apply Now

Keywords: Wayfair, Kent , Transportation Supervisor, Professions , Kent, Washington