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Help Desk Technician

Company: AMMEX Corporation
Location: Kent
Posted on: February 18, 2021

Job Description:

We Are AMMEX is a global leader in products that enhance health, hygiene, and safety across a wide spectrum of industries.Our commitment to product development and innovation is integral to our global growth. Our dedication to customer service is unparalleled, and our unique marketing programs that increase sales are on the cutting edge in our industry.With a focus on expanding and nurturing partnerships on a global scale, AMMEX is poised for even greater success internationally.Our people infuse our culture with integrity, which defines the way we operate. As a company we embrace our core values* We are aggressive in pursuing opportunities* We are consistent and innovative in our products and processes* We are approachable and a pleasure to do business with* We believe that "simple is good"* We grow and improve every day!We need an enthusiastic Help Desk Technician to join our team and work with our Global IT staff in the US, China, and the Philippines. This position will troubleshoot computer problems, determine the source, and advise on appropriate action. This position will also be responsible for onsite service and remote support for staff.Essential Job Functions* Performs and/or oversees software and application installation and upgrades for workstations and servers.* Configures and administers Office365 platform including but not limited to Teams, Exchange, OneDrive, SharePoint, etc.* Administers end-user workstations and supports end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN).* Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions.* Installs, configures, and maintains personal computers, Windows networks, workstations, file servers, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures disk drives, printers, and related equipment.* Troubleshoots networks, systems, and applications to identify and correct malfunctions and other operational difficulties.* Develops and conducts various training and instructions for system users on operating systems and other applications; assists users in maximizing the use of networks and computing systems.* Maintains confidentiality with regard to the information being processed, stored, or accessed by the end-users on the network.* Assists personnel of other departments as a computer resource. Provides computer orientation to new and existing company staff.* Other duties and projects as assignedRequirements* Obtained or working towards a degree in Computer Science, Information Systems, or a related field.* 1-2 years of computer building experience.* Ability to communicate technical information to nontechnical personnel.* Ability to install, configure and maintain personal computers, networks and related hardware and software.* Knowledge of computer and/or network security systems, applications, procedures and techniques.* Ability to identify and resolve computer system malfunctions and operations problems.* Skill in organizing resources and establishing priorities.* Fluency in English with excellent verbal and written communication skills.* Ability to learn and support new systems and applications.* Microsoft Certifications, A+, CCNA - strongly preferred.* Adherence to our core AMMEX values * Simple is good* Grow and improve everyday* We are consistent and innovative in our products and processes* We are a pleasure to do business with* We are aggressive in pursuing opportunities.* Ability to travel as needed. (local travel only).BenefitsAMMEX offers a comprehensive and competitive total package that includes the following* Self-manage PTO for vacation, sick and other time off needs* 100% company-paid premiums for employees, and employee-paid premiums for dependents for * Medical* Dental* Vision* Company-paid life insurance for employees* SIMPLE IRA Retirement Plan with quarterly matching up to 3% of deferred wages to the IRS maximum* Generous annual bonus program* 3 week paid sabbatical after every 5 years of employment (to be used after achieving 5 years, 10 years, 15 years, etc.)C O M E J O I N U S !!!

Keywords: AMMEX Corporation, Kent , Help Desk Technician, Professions , Kent, Washington

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