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Transcon Domestic Cargo Customer Service Agent

Company: Expeditors
Location: Kent
Posted on: January 15, 2022

Job Description:

Company Description

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
15,000 trained professionals
250+ locations worldwide
Fortune 500
Globally unified systems
Job Description

Major Duties And Responsibilities
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operational system
Track and Trace Transcon files and reporting
Ensure accurate and timely client and vendor billing
Ensure delivery of freight and timely clearance when applicable
Interact with customers in arranging their shipments to meet customers service standards
Contribute and maintain good relationships with suppliers
Meet compliance at all times
Network communications, timely responses to emails and requests
Meet KPI standards in accordance with Company policy
Understand customers procedures and maintain updated internal DLSOPs

6 months to 1 year related experience and/or training; or equivalent combination of education and experience
Understanding of transportation documentation process a plus
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Good computer skills (Excel, Word)
Hazardous Materials certification (preferred)
Fluent in English

Additional Information

Expeditors offers excellent benefits
Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

Keywords: Expeditors, Kent , Transcon Domestic Cargo Customer Service Agent, Professions , Kent, Washington

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