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IT HelpDesk Technician

Company: Blue Origin
Location: Kent
Posted on: January 15, 2022

Job Description:

We are a diverse team of collaborators, doers, and problem-solvers who are relentlessly committed to a culture of safety. This position will directly impact the future of space exploration and will require your commitment and detailed attention towards safe and repeatable space flight. Join us in lowering the cost of access to space and enabling Blue Origin's vision of millions of people living and working in space to benefit Earth.

As part of a small and highly skilled team, you will provide technical support to our engineers and staff to support a company building and launching space vehicles. This role will directly support launch and manufacturing operations as a member of the Information Technology department and reports directly to the West Region Supervisor of IT Support. We are looking for someone to apply their technical expertise, leadership skills, and commitment to high standards to positively impact safe human spaceflight. Passion for our mission and vision is required!


* Proven track record working in a technical helpdesk or desktop support role for at least two years, supporting hardware/software troubleshooting and being in a customer-facing position
* Extensive experience with Windows 10; Microsoft Office including Project and Visio; Adobe products; Antivirus, Disk Encryption, and VPN applications
* Willing to be flexible with scheduled days and hours with reasonable notice as needed during operations or on-call
* Self-starter able to work with minimal direction
* Customer-centric attitude to support and instruct computer users to provide efficient resolution of complex problems
* Able to quickly assess situations and adapt to dynamic priorities
* Ability to earn trust, maintain positive and professional relationships, and contribute to our culture of inclusion
* Required to be able to lift/carry up to fifty pounds as well as physically climb multiple flights of stairs, withstand prolonged standing, and work in adverse weather conditions
* Experience with Active Directory account and computer management and Network File Share structures and permissions
* Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.


* Minimum of an A.S. degree in information technology or equivalent
* AS Degree in Information Technology or related field
* Certifications: A+, Network+, Security+
* Proficiency with Windows printing and scanning operations, including installation and support of network devices
* Experience with endpoint management software platforms, desktop provisioning technologies like SCCM and PXE
* Comfortable with pulling structured cable and fiber and associated tools
* Ability to identify potential changes and system improvements to present to senior team leaders for consideration and implementation
* PowerShell knowledge
* Printer deployment, configuration, and troubleshooting
* Basic Linux knowledge

ITAR Requirements

To conform to U.S. Government commercial space technology export regulations, including the International Traffic in Arms Regulations (ITAR), 8 U.S.C. - 1324b(a)(3), applicants for employment at Blue Origin must be a U.S. citizen or national, lawfully admitted for permanent residence into the U.S. (i.e. current green card holder), or lawfully admitted as a refugee or granted asylum under 8 U.S.C. - 1157-1158. Learn more about the ITAR here.

Equal Employment Opportunity

Blue Origin is proud to be an Equal Opportunity/Affirmative Action Employer and is committed to attracting, retaining, and developing a highly qualified, diverse, and dedicated work force. Blue Origin hires and promotes people on the basis of their qualifications, performance, and abilities. We support the establishment and maintenance of a workplace that fosters trust, equality, and teamwork, in which all employees recognize and appreciate the diversity of individual team members. We provide all qualified applicants for employment and employees with equal opportunities for hire, promotion, and other terms and conditions of employment, regardless of their race, color, religion, gender, sexual orientation, gender identity, national origin/ethnicity, age, physical or mental disability, genetic factors, military/veteran status, or any other status or characteristic protected by federal, state, and/or local law. Blue Origin will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws. For more information on "EEO Is the Law," please see here and here.

Blue Origin will consider for employment qualified applicants with criminal histories in a manner consistent with the Washington Fair Chance Act, Los Angeles Fair Chance in Hiring Ordinance, and other applicable laws.

Affirmative Action and Disability Accommodation

Applicants wishing to receive information on Blue Origin's Affirmative Action Plans, or applicants requiring a reasonable accommodation in order to participate in the application and/or interview process, please contact us at


Employee Benefits include: Medical, dental, vision, basic and supplemental life insurance, short and long-term disability and 401(k) with up to 5% company match.

Paid Time Off: Provides up to 4 weeks per year, in addition to 11 holidays

Keywords: Blue Origin, Kent , IT HelpDesk Technician, Professions , Kent, Washington

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