Help Desk Technician

Company: Hunter International Recruiting
Location: Kent
Posted on: January 15, 2023

Job Description:

Help Desk Technician Ravenna, OHDirect Hire (45-50K) Hunter International is currently seeking a Help Desk Technician for a client in Ravenna, OH. The Help Desk Technician will need a strong understanding of both computers and networks. The ideal candidate will have at least 2 years of experience in a similar role, experience working with internal team members at all levels of IT knowledge and experience in a manufacturing setting. Help Desk Technician Responsibilities-

• Maintain Active Directory Microsoft Windows Server servers - hardware and OS, DHCP, Event Logs, Services, etc.
• Administer Windows Server Update Services for security and patch updates for workstations and servers
• Administer Antivirus server and updates
• Establish and maintain a functional hardware and software inventory system for accurate asset and licensing tracking
• Produce and maintain system, network, procedural, and end-user documentation
• Maintain wireless access points and connectivity
• Maintain fully functional LAN communications - fiber, cabling, jacks, patch panels
• Install, maintain, and upgrade LAN Ethernet switches and wireless access points
• Administer Network printers
• Install, set up, and maintain certain IT/computer related hardware and software throughout the plant
• Respond to and assist users with hardware, software, and service issues; Support of remote user VPN connectivity
• Assist users with the use of equipment and applications
• PC hardware and software installs, upgrades, and maintenance
• Helpdesk ticket entry and maintenance
• User e-mail local archive maintenance and restoration
• Creation of user ID's and ongoing user support
• Assist users with Plex ERP printing issues - Zebra Thermal printers
• Assist users with connectivity issues using Internet Explorer on Wyse thin clients
• Setup and support wireless handheld scanners and other shop floor hardware as needed
• Monitor/Resolve assigned CAR's (Change Access Requests) within Plex ERP.
• Work with PC hardware vendor field engineers on hardware repair issues
• Ensure that accurate software licensing levels are maintained for the location
• Support of phone, voice mail, paging and other voice and data communication systems including Company Cell Phones Qualifications
  • High School Diploma or GED required. College degree is preferred.
  • At least 1 year in a professional help desk/IT admin role
  • Strong interpersonal and communication skills
  • Must be able to provide after hours support when critical IT related problems arise
  • Must be willing to travel 20% to other plant locations
  • Practices good housekeeping and organizational skills
  • Position requires the need to maintain a high level of integrity and commitment to maintaining confidential information

Keywords: Hunter International Recruiting, Kent , Help Desk Technician, Professions , Kent, Washington