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Help Desk Technician

Company: Hunter International Recruiting
Location: Kent
Posted on: January 15, 2023

Job Description:

Help Desk Technician Ravenna, OHDirect Hire (45-50K) Hunter International is currently seeking a Help Desk Technician for a client in Ravenna, OH. The Help Desk Technician will need a strong understanding of both computers and networks. The ideal candidate will have at least 2 years of experience in a similar role, experience working with internal team members at all levels of IT knowledge and experience in a manufacturing setting. Help Desk Technician Responsibilities-

  • Maintain Active Directory Microsoft Windows Server servers - hardware and OS, DHCP, Event Logs, Services, etc.
  • Administer Windows Server Update Services for security and patch updates for workstations and servers
  • Administer Antivirus server and updates
  • Establish and maintain a functional hardware and software inventory system for accurate asset and licensing tracking
  • Produce and maintain system, network, procedural, and end-user documentation
  • Maintain wireless access points and connectivity
  • Maintain fully functional LAN communications - fiber, cabling, jacks, patch panels
  • Install, maintain, and upgrade LAN Ethernet switches and wireless access points
  • Administer Network printers
  • Install, set up, and maintain certain IT/computer related hardware and software throughout the plant
  • Respond to and assist users with hardware, software, and service issues; Support of remote user VPN connectivity
  • Assist users with the use of equipment and applications
  • PC hardware and software installs, upgrades, and maintenance
  • Helpdesk ticket entry and maintenance
  • User e-mail local archive maintenance and restoration
  • Creation of user ID's and ongoing user support
  • Assist users with Plex ERP printing issues - Zebra Thermal printers
  • Assist users with connectivity issues using Internet Explorer on Wyse thin clients
  • Setup and support wireless handheld scanners and other shop floor hardware as needed
  • Monitor/Resolve assigned CAR's (Change Access Requests) within Plex ERP.
  • Work with PC hardware vendor field engineers on hardware repair issues
  • Ensure that accurate software licensing levels are maintained for the location
  • Support of phone, voice mail, paging and other voice and data communication systems including Company Cell Phones Qualifications
    • High School Diploma or GED required. College degree is preferred.
    • At least 1 year in a professional help desk/IT admin role
    • Strong interpersonal and communication skills
    • Must be able to provide after hours support when critical IT related problems arise
    • Must be willing to travel 20% to other plant locations
    • Practices good housekeeping and organizational skills
    • Position requires the need to maintain a high level of integrity and commitment to maintaining confidential information

Keywords: Hunter International Recruiting, Kent , Help Desk Technician, Professions , Kent, Washington

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