Help Desk Technician
Company: Hunter International Recruiting
Location: Kent
Posted on: January 15, 2023
Job Description:
Help Desk Technician Ravenna, OHDirect Hire (45-50K) Hunter
International is currently seeking a Help Desk Technician for a
client in Ravenna, OH. The Help Desk Technician will need a strong
understanding of both computers and networks. The ideal candidate
will have at least 2 years of experience in a similar role,
experience working with internal team members at all levels of IT
knowledge and experience in a manufacturing setting. Help Desk
Technician Responsibilities-
- Maintain Active Directory Microsoft Windows Server servers -
hardware and OS, DHCP, Event Logs, Services, etc.
- Administer Windows Server Update Services for security and
patch updates for workstations and servers
- Administer Antivirus server and updates
- Establish and maintain a functional hardware and software
inventory system for accurate asset and licensing tracking
- Produce and maintain system, network, procedural, and end-user
documentation
- Maintain wireless access points and connectivity
- Maintain fully functional LAN communications - fiber, cabling,
jacks, patch panels
- Install, maintain, and upgrade LAN Ethernet switches and
wireless access points
- Administer Network printers
- Install, set up, and maintain certain IT/computer related
hardware and software throughout the plant
- Respond to and assist users with hardware, software, and
service issues; Support of remote user VPN connectivity
- Assist users with the use of equipment and applications
- PC hardware and software installs, upgrades, and
maintenance
- Helpdesk ticket entry and maintenance
- User e-mail local archive maintenance and restoration
- Creation of user ID's and ongoing user support
- Assist users with Plex ERP printing issues - Zebra Thermal
printers
- Assist users with connectivity issues using Internet Explorer
on Wyse thin clients
- Setup and support wireless handheld scanners and other shop
floor hardware as needed
- Monitor/Resolve assigned CAR's (Change Access Requests) within
Plex ERP.
- Work with PC hardware vendor field engineers on hardware repair
issues
- Ensure that accurate software licensing levels are maintained
for the location
- Support of phone, voice mail, paging and other voice and data
communication systems including Company Cell Phones Qualifications
- High School Diploma or GED required. College degree is
preferred.
- At least 1 year in a professional help desk/IT admin role
- Strong interpersonal and communication skills
- Must be able to provide after hours support when critical IT
related problems arise
- Must be willing to travel 20% to other plant locations
- Practices good housekeeping and organizational skills
- Position requires the need to maintain a high level of
integrity and commitment to maintaining confidential
information
Keywords: Hunter International Recruiting, Kent , Help Desk Technician, Professions , Kent, Washington
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