Customer Support Coordinator (HVAC IoT Monitor)
Company: Aston Carter
Location: Kent
Posted on: March 17, 2023
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Job Description:
Looking for a customer support coordinator for an on-site role
in Kent, WA. 4 1/2 month contract to hire. $23/hr. Apply if you are
interested!Description:JOB DESCRIPTION - COORDINATOR, HVAC
SUPPORT:The primary focus of this role includes receiving inbound
calls from customers and service partners regarding
energy-efficient heating and air conditioning retrofits to their
commercial rooftop equipment. We use our energy-efficient products
to retrofit a wide variety of different heating and air
conditioning manufacturers including Carrier, Trane, York, and
Lennox, just to name a few. The Coordinator, HVAC Support role has
growth opportunities in HVAC support team as well as our HVAC
Dispatch Team, IoT Monitoring Team, and Client Services group. The
main activities for the role will include the following. We are
looking for motivated team members to join our team and make an
impact with our customers. --- Provide prompt and courteous support
in response to incoming troubleshooting calls that need resolution
while delivering exceptional customer service --- Support will
almost always be phone based but could entail web, or email-based
communication. --- Interpret or refer to Operations and Engineering
schematics related to the retrofit products as needed --- Log all
calls in CRM to track information by customer and project ---
Escalate cases as required --- Follow up on customer inquiries to
ensure satisfaction and appropriate resolution --- Update technical
knowledge database as needed --- Perform other related job duties
as assignedAdditional Skills & Qualifications:JOB REQUIREMENTS:---
HVAC or Technical Helpdesk experience preferred--- Associates
Degree recommended; Bachelor's Degree preferred --- Ability to
successfully troubleshoot service issues via phone --- Excellent
communication and interpersonal skills; interact effectively with
diverse client group --- Familiarity with HVAC Systems & Software
is preferred --- Ability to read, analyze and interpret technical
periodicals, journals, and technical procedures--- Ability to
present information and respond to questions from management and
customers --- Ability to anticipate and resolve practical problems
and issues --- Ability to effectively handle multiple tasks ---
Proficient computer skills, such as Excel, PowerPoint, and
Salesforce --- Ability to produce clear, timely, and concise
documentation, plus excellent problem-solving skills. --- Role is
non-exempt. Full-time and part-time opportunities are available
About Aston Carter: Please Note: Scammers are posing as Aston
Carter. We'll never contact you via Gmail, Telegram, or WhatsApp
and we'll never solicit money from you. At Aston Carter, we're
dedicated to expanding career opportunities for the skilled
professionals who power our business. Our success is driven by the
talented, motivated people who join our team across a range of
positions - from recruiting, sales and delivery to corporate roles.
As part of our team, employees have the opportunity for long-term
career success, where hard work is rewarded and the potential for
growth is limitless. Established in 1997, Aston Carter is a leading
staffing and consulting firm, providing high-caliber talent and
premium services to more than 7,000 companies across North America.
Spanning four continents and more than 200 offices, we extend our
clients' capabilities by seeking solvers and delivering solutions
to address today's workforce challenges. For organizations looking
for innovative solutions shaped by critical-thinking professionals,
visit . Aston Carter is a company within Allegis Group, a global
leader in talent solutions. The company is an equal opportunity
employer and will consider all applications without regards to
race, sex, age, color, religion, national origin, veteran status,
disability, sexual orientation, gender identity, genetic
information or any characteristic protected by law. If you would
like to request a reasonable accommodation, such as the
modification or adjustment of the job application process or
interviewing process due to a disability, please call or email for
other accommodation options. However, if you have questions about
this position, please contact the Recruiter located at the bottom
of the job posting. The Recruiter is the sole point of contact for
questions about this position.
Keywords: Aston Carter, Kent , Customer Support Coordinator (HVAC IoT Monitor), Professions , Kent, Washington
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