Customer Service Representative
Company: Aerotek
Location: Kent
Posted on: February 18, 2021
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Job Description:
Description:The Diamond and Jewelry Consultant (DJC) embraces
customer service and thrives through helping others. The position
prioritizes drive and ambition to provide "white glove" level
customer service over experience. In this position they will be
accepting inbound calls about shipping tracking, returns,
finalizing of special orders, gaining information and understanding
the engagement process and what is should look like, and other
service needs. While providing outstanding customer service this
person will need to be able to effectively maneuver through the
knowledge bases to be able demonstrate product knowledge and
educate customers on products. Calls are escalated to an escalation
team when required.Skills:customer service, jewelry, returns,
Retail Customer Service, Call centerTop Skills Details:Flexibility
schedule: center hours are 5:00 AM to 10:00 PM and shift bids
change every six months (focusing on evening shift). Shifts are not
guaranteed Attitude to provide the best service possibleFriendly
positive and outgoing - helping with life moments Previous CSR
experience in a call center or 6+ months in retail (Macy's
Nordstrom) Strong typing skills -Additional Skills &
Qualifications:- Previous customer service experience call center
or at least 6+ months retail experience (Nordstrom, Macy's etc)-
Strong computer skills typing/keyboarding and data entry skills-
Flexibility and willingness to adjust scheduling needs, especially
during peak seasonsQualities they are looking for - Upbeat,
optimistic, resilient - Passionate and highly engaged - Warmth,
empathy, compassion - Relationship focused - Authentic,
professional, and honest - Problem solver- Goal orientedNice to
Haves:Customer focus, leadership, accountability, adaptability,
decision making, ethics and integrity, functional/technical skills,
resourcefulness, results orientation, and teamwork.Experience
Level:Entry Level About Aerotek:We know that a company's success
starts with its employees. We also know that an individual's
success starts with the right career opportunity. As a Best of
Staffing Client and Talent leader, Aerotek's people-focused
approach yields competitive advantage for our clients and rewarding
careers for our contract employees. Since 1983, Aerotek has grown
to become a leader in recruiting and staffing services. With more
than 250 non-franchised offices, Aerotek's 8,000 internal employees
serve more than 300,000 contract employees and 18,000 clients every
year. Aerotek is an Allegis Group company, the global leader in
talent solutions. Learn more at Aerotek.com.The company is an equal
opportunity employer and will consider all applications without
regards to race, sex, age, color, religion, national origin,
veteran status, disability, sexual orientation, gender identity,
genetic information or any characteristic protected by law.
Keywords: Aerotek, Kent , Customer Service Representative, Sales , Kent, Washington
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