Customer Service Representative

Company: Aerotek
Location: Kent
Posted on: February 18, 2021

Job Description:

Description:The Diamond and Jewelry Consultant (DJC) embraces customer service and thrives through helping others. The position prioritizes drive and ambition to provide "white glove" level customer service over experience. In this position they will be accepting inbound calls about shipping tracking, returns, finalizing of special orders, gaining information and understanding the engagement process and what is should look like, and other service needs. While providing outstanding customer service this person will need to be able to effectively maneuver through the knowledge bases to be able demonstrate product knowledge and educate customers on products. Calls are escalated to an escalation team when required.Skills:customer service, jewelry, returns, Retail Customer Service, Call centerTop Skills Details:Flexibility schedule: center hours are 5:00 AM to 10:00 PM and shift bids change every six months (focusing on evening shift). Shifts are not guaranteed Attitude to provide the best service possibleFriendly positive and outgoing - helping with life moments Previous CSR experience in a call center or 6+ months in retail (Macy's Nordstrom) Strong typing skills -Additional Skills & Qualifications:- Previous customer service experience call center or at least 6+ months retail experience (Nordstrom, Macy's etc)- Strong computer skills typing/keyboarding and data entry skills- Flexibility and willingness to adjust scheduling needs, especially during peak seasonsQualities they are looking for - Upbeat, optimistic, resilient - Passionate and highly engaged - Warmth, empathy, compassion - Relationship focused - Authentic, professional, and honest - Problem solver- Goal orientedNice to Haves:Customer focus, leadership, accountability, adaptability, decision making, ethics and integrity, functional/technical skills, resourcefulness, results orientation, and teamwork.Experience Level:Entry Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Kent , Customer Service Representative, Sales , Kent, Washington