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Customer Service Representative

Company: Aerotek
Location: Kent
Posted on: January 4, 2022

Job Description:

Description:Job Purpose As a member of the customer service team your primary focus is professionally greeting and communicating with customer to fulfill their parts order needs. This employee must possess excellent communication, phone etiquette, data entry, and customer service skills. As an entry level position we are seeking someone who is interested in learning the transportation industry to include: Allison transmission, diesel engines, service, warranty, and the power generations applications industry. What you will do:Greet and help external customers/dealer parts inquiry via, walk in, phone and email communications. Research, provide estimates, determine availability, and answer general parts questions using electronic and paper parts catalogs to identify parts.Basic administrative skills: answer phones, data entry, ERP maintenance and order reconciliations for the department.Multi-task and prioritize demands of the job in a fast-paced environment to ensure an efficiently operating customer service department.Collect accurate and detailed customer order information, including payment method in support order processing. Process internal product price and availability requests from service department when all information verified and complete.Conducts research for PORM, past due PO, tendering transactions and makes suggestions and/or appropriate corrections.Will exceed company and customer expectations at every opportunity.Maintain and update Active Log application throughout the day.Monitor backorders daily ensuring prompt receipt and distribution of orders.Acts as back up for back-office functions i.e., reception, purchasing, reconciliation.Mechanical aptitude and interest in marine products and service.Perform on-call duties on a rotating schedule.Other duties as assigned.Skills:Customer service, microsoft office, Call center, Customer support, administrative supportTop Skills Details:Customer service,microsoft officeAdditional Skills & Qualifications:What we need from you:High school diploma or general education degree (GED)2+ years of parts experience a big plusAbility to read and interpret documents such as safety rules, operating & maintenance instructions, and procedure manual.Must be able to communicate well to customers in-person as well as via phone.Ability to define problems, collect data, establish facts, and draw valid conclusions.Ability to calculate figures and amounts such as discounts, percentages, area, circumference, and volume.Must be able to efficiently use Microsoft Word & Excel, Teams, Outlook and online Vendor tools and order process system.Ability to lift 30 lbs.After hours travel to office (on-call rotation).Valid Drivers License.Experience Level:Entry LevelAbout Aston Carter: At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aerotek, Kent , Customer Service Representative, Sales , Kent, Washington

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