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Customer Service/Inside Sales

Company: DACO Corporation
Location: Kent
Posted on: November 23, 2022

Job Description:

  • Identifying specific customer needs and providing solutions.
  • Answering customer inquiries regarding product information, pricing and order status.
  • Processing orders and following up on the order status through to successful delivery.
  • Receiving and promptly resolving customer issues.
  • Contributing to a positive working environment.
  • Ensuring the customer database is current with all details, contact and communication.
  • To embrace challenges and are committed to continuous improvement and learning.


    • Stable work history and dependable with excellent attendance history.
    • Energetic and enthusiastic attitude.
    • Caring and eager to provide outstanding service to all of our customers (internal and external).
    • An ability to connect with different customer personalities, and adapt to different situations.
    • Outstanding attention to detail, with an emphasis on accuracy.
    • Excellent organization and prioritization skills for fast paced work environment.
    • Ability to demonstrate initiative and problem-solving skills with a focus on providing solutions.
    • Strong written and verbal communication skills (in-person, phone, and email)
    • Proficient computer skills including Word, Excel, Outlook, data entry and ERP systems.
    • A strong mathematical aptitude is a plus.
    • Data entry experience - Preferred typing skills of 45 wpm
    • Experience in a sales and service driven environment.
    • Basic knowledge of accounting practices.
    • Experience with accounting and inventory management software like Microsoft Dynamics GP or QuickBooks is a plus.
    • Experience using CRM and customer database software.
    • Knowledge and experience with shipping and logistics principles.


Keywords: DACO Corporation, Kent , Customer Service/Inside Sales, Sales , Kent, Washington

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