Customer Service/Inside Sales

Company: DACO Corporation
Location: Kent
Posted on: November 23, 2022

Job Description:

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• Identifying specific customer needs and providing solutions.
  
• Answering customer inquiries regarding product information, pricing and order status.
  
• Processing orders and following up on the order status through to successful delivery.
  
• Receiving and promptly resolving customer issues.
  
• Contributing to a positive working environment.
  
• Ensuring the customer database is current with all details, contact and communication.
  
• To embrace challenges and are committed to continuous improvement and learning.
  
  QUALIFICATIONS:
  
  • 
    
  • Stable work history and dependable with excellent attendance history.
    
  • Energetic and enthusiastic attitude.
    
  • Caring and eager to provide outstanding service to all of our customers (internal and external).
    
  • An ability to connect with different customer personalities, and adapt to different situations.
    
  • Outstanding attention to detail, with an emphasis on accuracy.
    
  • Excellent organization and prioritization skills for fast paced work environment.
    
  • Ability to demonstrate initiative and problem-solving skills with a focus on providing solutions.
    
  • Strong written and verbal communication skills (in-person, phone, and email)
    
  • Proficient computer skills including Word, Excel, Outlook, data entry and ERP systems.
    
  • A strong mathematical aptitude is a plus.
    
  • Data entry experience - Preferred typing skills of 45 wpm
    
  • Experience in a sales and service driven environment.
    
  • Basic knowledge of accounting practices.
    
  • Experience with accounting and inventory management software like Microsoft Dynamics GP or QuickBooks is a plus.
    
  • Experience using CRM and customer database software.
    
  • Knowledge and experience with shipping and logistics principles.
    
    PI196676693

Keywords: DACO Corporation, Kent , Customer Service/Inside Sales, Sales , Kent, Washington