Sales and Service Lead (Bank Center Sales & Operations Supervisor)
Company: First Citizens Bank
Location: Kent
Posted on: May 26, 2023
Job Description:
Overview: This position manages operations for a banking center.
Processes teller transactions and other customer service requests.
Facilitates customer awareness and education of bank capabilities,
tools and resources. Responsible for identifying and referring
sales opportunities to the appropriate bank partner. This position
supports the sales efforts of a banking center team.
Responsibilities:
- Service Standards - Foster collaborative partnerships that
deliver value for customers, prospects and colleagues. Initiate
conversation to uncover sales or referral opportunities. Listen
attentively and ask insightful questions to understand customer
needs and preferences; and take prompt actions to address immediate
needs. Proactively look for way to optimize performance by seeking
coaching, supporting Bank initiatives and leveraging tools to
enhance activities.
- Operations and Administration - Comply with all regulations,
bank policies, procedures and delegated authorities to manage risk
related to credit, operational, reputational, regulatory and legal
aspects of personal interactions, customer transactions and
financial exposures. Complete required training by established
deadlines. Perform general office management duties as assigned to
ensure operational efficiency. Associates in roles defined to take
deposits are accountable for transaction accuracy and operational
efficiency of that function. The results may include an
accountability for individual contribution as well as team
performance.The base pay for this position is relative to your
experience but the range is generally $22.71 to $36.90 per hour.
First Citizens offers a competitive, comprehensive benefits program
which you can review here: . Qualifications:
High School Diploma or GED and 2
years of experience in Financial services, customer service or bank
operations or branch operations management OR N/A and N/A years of
experience in Financial services, customer service or bank
operations or branch operations management
Skill(s): Financial literacy,
Knowledge of business lending, deposit and cash management
solutions, Operations management
Keywords: First Citizens Bank, Kent , Sales and Service Lead (Bank Center Sales & Operations Supervisor), Sales , Kent, Washington
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