Sales and Service Lead (Bank Center Sales & Operations Supervisor)

Company: First Citizens Bank
Location: Kent
Posted on: May 26, 2023

Job Description:

Overview: This position manages operations for a banking center. Processes teller transactions and other customer service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a banking center team. Responsibilities:

• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.The base pay for this position is relative to your experience but the range is generally $22.71 to $36.90 per hour. First Citizens offers a competitive, comprehensive benefits program which you can review here: . Qualifications:
  High School Diploma or GED and 2 years of experience in Financial services, customer service or bank operations or branch operations management OR N/A and N/A years of experience in Financial services, customer service or bank operations or branch operations management

  Skill(s): Financial literacy, Knowledge of business lending, deposit and cash management solutions, Operations management

Keywords: First Citizens Bank, Kent , Sales and Service Lead (Bank Center Sales & Operations Supervisor), Sales , Kent, Washington