Business Program Manager - Sales Operations

Company: Microsoft
Location: Redmond
Posted on: December 31, 2025

Job Description:

In Small, Medium Enterprises and Channel (SME&C), we have set out with the purpose to empower our customers through the unique value of the Microsoft cloud by building a globally-led, digital-first scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium Enterprises and Channel (SME&C) organization is committed to delivering the global digital scale engine for our business, this is where you come in. As part of local subsidiaries or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also have an opportunity to work cross-collaboratively while living our shared SME&C Culture priorities: Diverse and Inclusive, Wellbeing, Sustainability, Giving and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC organization and the value we deliver to our customers, partners, and one another, every day. We are looking to hire a Business Program Manager - Sales Operations to join our team. This role will be supporting the strategy teams, translating Microsoft’s Commercial Strategy into a local execution plan and driving operational excellence to achieve the greatest results possible. Our team drives cross-Region, cross-Area and cross-Subsidiary insight and execution excellence, bringing strategy and priorities to life by accelerating the pace of transformation and enabling Microsoft to deliver business impact at scale. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond Responsibilities ACCELERATE PERFORMANCE WITH BUSINESS INSIGHTS: Provide Business insights that accelerate Performance across Solution Areas and support the RoB (Rhythm of Business). Provide data-driven insights into sales execution, based on standard reporting, that drive accountability on action plans to meet operational goals. Support Tool simplification and drive Data Platform and Reporting consolidation by adopting standard Toolset. Partner with Global Sales to address business intelligence needs on a global scale. MODERNIZE SALES OPERATIONS: Modernize Sales Operations by driving adoption of the Global Sales Operations Center (GSOC) services and promoting its adoption and utilization throughout the organization. Lead standardization of processes and adoption of tools to enhance sales productivity and accelerate transformation. LAND AND MANAGE SEGMENTATION: Land and manage the future-year Segmentation, ensuring alignment to Microsoft strategy. Provide recommendations to translate strategy and drive alignment with leaders on Segmentation decisions. Collaborate with Microsoft teams to align and refine planning and execution steps. Monitor risk and opportunities throughout the planning process to develop optimal recommendations. Leverage outsources Global Sales Operations Center (GSOC) services and resolve escalations. LAND TERRITORY PLANNING AND MANAGE IN YEAR TERRITORY CHANGES: Land the future-year Territory Planning process that drives industry alignment to reduce orchestration. Provide recommendations to maximize territory coverage aligned with Microsoft strategy. Orchestrate process to drive alignment with leaders on Territory decisions and ensure alignment to Microsoft guidance and timelines. Leverage outsources Global Sales Operations Center (GSOC) services and resolve escalations. LAND QUOTA DISTRIBUTION AND IN YEAR CHANGES: Land quota distribution that maximizes business performance. Utilize data-driven insights to identify trends, track sales performance, and provide recommendations for improving sales productivity and revenue growth. Leverage outsources Global Sales Operations Center (GSOC) services and resolve escalations. BUILD SKILLS AND CAPABILITIES: Identify areas where additional training, resources, or support are needed and proactively seek opportunities to address these gaps. Stay informed about Microsofts training and development programs, certifications, and resources. Foster peer-to-peer learning and collaboration, cross-training and knowledge sharing within the team and global community to enhance overall capabilities supporting an environment of continuous improvement. DIVERSITY AND INCLUSION PRIORITY: At Microsoft, we build on our values of respect, integrity, and accountability every day, to create a culture where everyone can thrive at work and beyond. COMPLIANCE PRIORITY: Personally, commit to generate and protect Microsoft trust by living Microsoft’s values, culture, and Trust Code in every decision. Identify risks proactively inherent to the role and escalate concerns in time. Other Embody our Culture and Values Qualifications Required/minimum qualifications Bachelors Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences, or related field AND 8 years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field OR equivalent experience. Additional or preferred qualifications Masters Degree in Business Administration, Organizational Design, or related field, or related field. OR Bachelors Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences, or related field AND 10 years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field. 4 years of experience applying analytical thinking and creative problem-solving in dynamic environments, with demonstrated ability to prioritize and adapt to evolving business needs. Sales Operations IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.

Keywords: Microsoft, Kent , Business Program Manager - Sales Operations, Sales , Redmond, Washington